FCC Consumer Complaints – 16 May 2024
Introduction
On 16 May 2024, 960 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1032 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 447 complaints recorded.
Key statistics
- Total complaints
- 960
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- California (94)
Where the complaints came from
On 16 May 2024, the 960 complaints recorded by the Federal Communications Commission were reported from 621 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, a significant concentration was observed in New Mexico, where Farmington accounted for 41 of the 46 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 9.8% |
| Texas | 79 | 8.2% |
| Florida | 64 | 6.7% |
| Pennsylvania | 52 | 5.4% |
| New Mexico | 46 | 4.8% |
| New York | 43 | 4.5% |
| Alabama | 36 | 3.8% |
| Ohio | 32 | 3.3% |
| Georgia | 31 | 3.2% |
| New Jersey | 31 | 3.2% |
| Other states and territories | 451 | 47.0% |
Location highlight
A large share of complaints in New Mexico originated from Farmington, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 698 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 698 | 72.7% |
| Internet | 156 | 16.3% |
| TV | 74 | 7.7% |
| Radio | 17 | 1.8% |
| Accessibility | 10 | 1.0% |
| Emergency | 5 | 0.5% |
Phone complaints
698 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 64.0% |
| Billing | 72 | 10.3% |
| Availability (including rural call completion) | 58 | 8.3% |
| Equipment | 46 | 6.6% |
| Interference (including signal jammers) | 18 | 2.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Privacy | 16 | 2.3% |
| Junk Faxes | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 47.4% |
| Availability | 52 | 33.3% |
| Interference | 10 | 6.4% |
| Speed | 8 | 5.1% |
| Equipment | 6 | 3.8% |
| Privacy | 6 | 3.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 59.5% |
| Billing | 11 | 14.9% |
| Loud Commercials | 10 | 13.5% |
| Equipment | 4 | 5.4% |
| Indecency | 4 | 5.4% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.