FCC Consumer Complaints – 17 May 2024
Introduction
On 17 May 2024, 908 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 960 complaints the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 404 complaints recorded.
Key statistics
- Total complaints
- 908
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (404)
- Most reported state/territory
- California (103)
Where the complaints came from
A total of 908 complaints were recorded on 17 May 2024, with reports originating from 559 cities in 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 52 of the 63 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.3% |
| Texas | 88 | 9.7% |
| Alabama | 63 | 6.9% |
| Florida | 61 | 6.7% |
| New York | 55 | 6.1% |
| Pennsylvania | 47 | 5.2% |
| Ohio | 41 | 4.5% |
| Arizona | 28 | 3.1% |
| Georgia | 25 | 2.8% |
| Illinois | 24 | 2.6% |
| Other states and territories | 373 | 41.1% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 610 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 610 | 67.2% |
| Internet | 161 | 17.7% |
| TV | 114 | 12.6% |
| Radio | 18 | 2.0% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
610 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 404 | 66.2% |
| Billing | 72 | 11.8% |
| Availability (including rural call completion) | 41 | 6.7% |
| Equipment | 35 | 5.7% |
| Number Portability (keeping your number if you change providers) | 16 | 2.6% |
| Privacy | 14 | 2.3% |
| Interference (including signal jammers) | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Junk Faxes | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 36.6% |
| Availability | 56 | 34.8% |
| Interference | 15 | 9.3% |
| Speed | 14 | 8.7% |
| Equipment | 11 | 6.8% |
| Privacy | 6 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
114 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 56.1% |
| Loud Commercials | 23 | 20.2% |
| Billing | 13 | 11.4% |
| Equipment | 6 | 5.3% |
| Indecency | 6 | 5.3% |
| Privacy | 1 | 0.9% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.