FCC Consumer Complaints – 18 May 2024
Introduction
The Federal Communications Commission recorded 505 consumer complaints on Saturday, 18 May 2024 relating to telecommunications services, complaint volume fell from 908 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 505
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (163)
- Most reported state/territory
- California (64)
Where the complaints came from
The 505 complaints recorded on 18 May 2024 were submitted from 333 cities across 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 41 of the 44 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 12.7% |
| Texas | 57 | 11.3% |
| Alabama | 44 | 8.7% |
| Pennsylvania | 27 | 5.3% |
| Florida | 26 | 5.1% |
| North Carolina | 20 | 4.0% |
| Arizona | 18 | 3.6% |
| Michigan | 15 | 3.0% |
| New York | 15 | 3.0% |
| Ohio | 15 | 3.0% |
| Other states and territories | 204 | 40.4% |
Location highlights
- Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
- California had the widest distribution of complaints, with reports originating from 45 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 271 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 271 | 53.7% |
| Internet | 113 | 22.4% |
| TV | 97 | 19.2% |
| Radio | 14 | 2.8% |
| Accessibility | 5 | 1.0% |
| Emergency | 4 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
271 complaints were recorded in this category, representing 53.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 163 | 60.1% |
| Availability (including rural call completion) | 34 | 12.5% |
| Billing | 31 | 11.4% |
| Equipment | 19 | 7.0% |
| Number Portability (keeping your number if you change providers) | 10 | 3.7% |
| Interference (including signal jammers) | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
| Privacy | 3 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 46.9% |
| Billing | 41 | 36.3% |
| Speed | 6 | 5.3% |
| Interference | 5 | 4.4% |
| Privacy | 5 | 4.4% |
| Equipment | 3 | 2.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
97 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 50.5% |
| Loud Commercials | 31 | 32.0% |
| Billing | 11 | 11.3% |
| Indecency | 5 | 5.2% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.