FCC Consumer Complaints – 19 May 2024
Introduction
The Federal Communications Commission recorded 368 consumer complaints on Sunday, 19 May 2024 relating to telecommunications services, this represented a decline from the 505 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 368
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (89)
- Most reported state/territory
- California (47)
Where the complaints came from
Reports recorded on 19 May 2024 show 368 complaints originating from 258 cities across 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 29 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 12.8% |
| Alabama | 32 | 8.7% |
| Texas | 30 | 8.2% |
| Arizona | 23 | 6.3% |
| Florida | 22 | 6.0% |
| New York | 20 | 5.4% |
| Pennsylvania | 16 | 4.3% |
| Washington | 14 | 3.8% |
| Georgia | 13 | 3.5% |
| Ohio | 13 | 3.5% |
| Other states and territories | 138 | 37.5% |
Location highlight
Nearly all complaints reported in Alabama originated from Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 197 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 197 | 53.5% |
| Internet | 71 | 19.3% |
| TV | 70 | 19.0% |
| Radio | 20 | 5.4% |
| Accessibility | 5 | 1.4% |
| Emergency | 5 | 1.4% |
Phone complaints
197 complaints were recorded in this category, representing 53.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 89 | 45.2% |
| Availability (including rural call completion) | 30 | 15.2% |
| Billing | 25 | 12.7% |
| Equipment | 25 | 12.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 4.6% |
| Interference (including signal jammers) | 6 | 3.0% |
| Number Portability (keeping your number if you change providers) | 6 | 3.0% |
| Privacy | 6 | 3.0% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
71 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 32.4% |
| Billing | 22 | 31.0% |
| Speed | 13 | 18.3% |
| Interference | 6 | 8.5% |
| Privacy | 5 | 7.0% |
| Equipment | 2 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
70 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 48.6% |
| Loud Commercials | 20 | 28.6% |
| Billing | 9 | 12.9% |
| Interference | 3 | 4.3% |
| Indecency | 2 | 2.9% |
| Equipment | 1 | 1.4% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.