FCC Consumer Complaints – 20 May 2024
Introduction
A total of 880 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 May 2024, this was higher than the 368 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 880
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (320)
- Most reported state/territory
- Texas (105)
Where the complaints came from
The 880 complaints recorded on 20 May 2024 originated from 566 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 40 of the 46 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 105 | 11.9% |
| California | 100 | 11.4% |
| Florida | 63 | 7.2% |
| Alabama | 46 | 5.2% |
| Ohio | 36 | 4.1% |
| New York | 34 | 3.9% |
| Pennsylvania | 33 | 3.8% |
| Georgia | 28 | 3.2% |
| North Carolina | 28 | 3.2% |
| Illinois | 27 | 3.1% |
| Other states and territories | 380 | 43.2% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 593 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 593 | 67.4% |
| Internet | 148 | 16.8% |
| TV | 106 | 12.0% |
| Radio | 18 | 2.0% |
| Emergency | 10 | 1.1% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
593 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 320 | 54.0% |
| Billing | 86 | 14.5% |
| Availability (including rural call completion) | 67 | 11.3% |
| Equipment | 47 | 7.9% |
| Number Portability (keeping your number if you change providers) | 22 | 3.7% |
| Privacy | 14 | 2.4% |
| Junk Faxes | 13 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.0% |
| Interference (including signal jammers) | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
148 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 39.9% |
| Availability | 50 | 33.8% |
| Interference | 13 | 8.8% |
| Speed | 13 | 8.8% |
| Privacy | 7 | 4.7% |
| Equipment | 6 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
106 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 43.4% |
| Loud Commercials | 35 | 33.0% |
| Billing | 17 | 16.0% |
| Indecency | 5 | 4.7% |
| Equipment | 3 | 2.8% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.