FCC Consumer Complaints – 21 May 2024
Introduction
On Tuesday, 21 May 2024, the Federal Communications Commission recorded 1006 consumer complaints relating to telecommunications services, this represented an increase from the 880 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 456 complaints.
Key statistics
- Total complaints
- 1006
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (456)
- Most reported state/territory
- California (113)
Where the complaints came from
On 21 May 2024, the 1006 complaints recorded by the Federal Communications Commission were reported from 624 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 36 of the 42 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.2% |
| Texas | 99 | 9.8% |
| Florida | 66 | 6.6% |
| New York | 51 | 5.1% |
| Georgia | 46 | 4.6% |
| Pennsylvania | 46 | 4.6% |
| Alabama | 42 | 4.2% |
| Illinois | 37 | 3.7% |
| Arizona | 36 | 3.6% |
| Ohio | 36 | 3.6% |
| Other states and territories | 434 | 43.1% |
Location highlights
- Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
- Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 730 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 730 | 72.6% |
| Internet | 163 | 16.2% |
| TV | 91 | 9.0% |
| Radio | 10 | 1.0% |
| Emergency | 7 | 0.7% |
| Accessibility | 5 | 0.5% |
Phone complaints
730 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 456 | 62.5% |
| Billing | 83 | 11.4% |
| Availability (including rural call completion) | 75 | 10.3% |
| Equipment | 45 | 6.2% |
| Number Portability (keeping your number if you change providers) | 24 | 3.3% |
| Junk Faxes | 13 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 11 | 1.5% |
| Slamming (change of your carrier without permission) | 6 | 0.8% |
| Privacy | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 40.5% |
| Availability | 60 | 36.8% |
| Interference | 12 | 7.4% |
| Speed | 11 | 6.7% |
| Equipment | 7 | 4.3% |
| Privacy | 7 | 4.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
91 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 47.3% |
| Billing | 16 | 17.6% |
| Loud Commercials | 14 | 15.4% |
| Indecency | 8 | 8.8% |
| Equipment | 5 | 5.5% |
| Interference | 2 | 2.2% |
| Privacy | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.