FCC Consumer Complaints – 22 May 2024
Introduction
On Wednesday, 22 May 2024, the Federal Communications Commission recorded 1510 consumer complaints relating to telecommunications services, this represented an increase from the 1006 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1510
- States & territories reporting
- 53
- Most common issue
- Billing (594)
- Most reported state/territory
- California (157)
Where the complaints came from
A total of 1510 complaints were recorded on 22 May 2024, with reports originating from 901 cities in 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 37 of the 54 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 10.4% |
| Texas | 121 | 8.0% |
| New York | 90 | 6.0% |
| Florida | 83 | 5.5% |
| Washington | 77 | 5.1% |
| Illinois | 62 | 4.1% |
| New Jersey | 56 | 3.7% |
| Alabama | 54 | 3.6% |
| Arizona | 54 | 3.6% |
| Ohio | 52 | 3.4% |
| Other states and territories | 704 | 46.6% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- California had the widest distribution of complaints, with reports originating from 96 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1212 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1212 | 80.3% |
| Internet | 160 | 10.6% |
| TV | 111 | 7.4% |
| Radio | 17 | 1.1% |
| Accessibility | 6 | 0.4% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1212 complaints were recorded in this category, representing 80.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 517 | 42.7% |
| Unwanted Calls | 429 | 35.4% |
| Availability (including rural call completion) | 115 | 9.5% |
| Equipment | 44 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 38 | 3.1% |
| Junk Faxes | 27 | 2.2% |
| Number Portability (keeping your number if you change providers) | 25 | 2.1% |
| Privacy | 9 | 0.7% |
| Interference (including signal jammers) | 6 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Excluding unwanted calls, Billing was the most commonly reported issue, while other issues occurred less frequently.
Internet complaints
160 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 38.8% |
| Availability | 58 | 36.3% |
| Equipment | 15 | 9.4% |
| Speed | 10 | 6.3% |
| Interference | 9 | 5.6% |
| Privacy | 6 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
111 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 44.1% |
| Loud Commercials | 42 | 37.8% |
| Billing | 15 | 13.5% |
| Indecency | 3 | 2.7% |
| Equipment | 2 | 1.8% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 429 complaints relating to unwanted calls on this date, representing 28.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 531-5941 | 7 | 1.6% |
| (937) 801-0432 | 3 | 0.7% |
| (505) 209-2766 | 2 | 0.5% |
| (520) 216-7392 | 2 | 0.5% |
| (575) 429-0359 | 2 | 0.5% |
| (888) 531-5541 | 2 | 0.5% |
| (919) 799-5795 | 2 | 0.5% |
| (201) 586-3118 | 1 | 0.2% |
| (202) 992-1859 | 1 | 0.2% |
| (205) 931-4050 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 531-5941 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.