FCC Consumer Complaints – 23 May 2024
Introduction
A total of 1326 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 May 2024, complaint volume fell from 1510 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1326
- States & territories reporting
- 50
- Most common issue
- Billing (523)
- Most reported state/territory
- California (131)
Where the complaints came from
On 23 May 2024, the 1326 complaints recorded by the Federal Communications Commission were reported from 843 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 38 of the 52 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 9.9% |
| Florida | 91 | 6.9% |
| New York | 85 | 6.4% |
| Texas | 76 | 5.7% |
| Washington | 70 | 5.3% |
| Pennsylvania | 53 | 4.0% |
| Alabama | 52 | 3.9% |
| Georgia | 49 | 3.7% |
| Ohio | 49 | 3.7% |
| Arizona | 47 | 3.5% |
| Other states and territories | 623 | 47.0% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1081 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1081 | 81.5% |
| Internet | 154 | 11.6% |
| TV | 74 | 5.6% |
| Radio | 12 | 0.9% |
| Emergency | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
Phone complaints
1081 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 434 | 40.1% |
| Unwanted Calls | 418 | 38.7% |
| Availability (including rural call completion) | 88 | 8.1% |
| Equipment | 47 | 4.3% |
| Number Portability (keeping your number if you change providers) | 30 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 27 | 2.5% |
| Junk Faxes | 12 | 1.1% |
| Privacy | 12 | 1.1% |
| Interference (including signal jammers) | 8 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Excluding unwanted calls, Billing was the most commonly reported issue, while other issues occurred less frequently.
Internet complaints
154 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 49.4% |
| Availability | 44 | 28.6% |
| Equipment | 12 | 7.8% |
| Interference | 11 | 7.1% |
| Speed | 7 | 4.5% |
| Privacy | 4 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 62.2% |
| Billing | 12 | 16.2% |
| Loud Commercials | 6 | 8.1% |
| Equipment | 5 | 6.8% |
| Indecency | 5 | 6.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.