FCC Consumer Complaints – 24 May 2024
Introduction
On Friday, 24 May 2024, the Federal Communications Commission recorded 1056 consumer complaints relating to telecommunications services, this represented a decline from the 1326 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1056
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (424)
- Most reported state/territory
- California (118)
Where the complaints came from
Across 663 cities in 51 states and territories, a total of 1056 complaints were recorded on 24 May 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 11.2% |
| Pennsylvania | 85 | 8.0% |
| Texas | 73 | 6.9% |
| Alabama | 67 | 6.3% |
| Florida | 55 | 5.2% |
| Washington | 55 | 5.2% |
| New York | 44 | 4.2% |
| Ohio | 43 | 4.1% |
| Illinois | 39 | 3.7% |
| Arizona | 37 | 3.5% |
| Other states and territories | 440 | 41.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 801 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 75.9% |
| Internet | 143 | 13.5% |
| TV | 86 | 8.1% |
| Radio | 13 | 1.2% |
| Emergency | 8 | 0.8% |
| Accessibility | 5 | 0.5% |
Phone complaints
801 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 424 | 52.9% |
| Billing | 191 | 23.8% |
| Availability (including rural call completion) | 62 | 7.7% |
| Equipment | 42 | 5.2% |
| Number Portability (keeping your number if you change providers) | 24 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 20 | 2.5% |
| Privacy | 16 | 2.0% |
| Junk Faxes | 11 | 1.4% |
| Interference (including signal jammers) | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
143 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 40.6% |
| Availability | 45 | 31.5% |
| Interference | 14 | 9.8% |
| Equipment | 9 | 6.3% |
| Privacy | 9 | 6.3% |
| Speed | 8 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
86 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 55.8% |
| Loud Commercials | 17 | 19.8% |
| Billing | 9 | 10.5% |
| Indecency | 6 | 7.0% |
| Interference | 4 | 4.7% |
| Equipment | 2 | 2.3% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.