FCC Consumer Complaints – 25 May 2024
Introduction
On Saturday, 25 May 2024, the Federal Communications Commission recorded 549 consumer complaints relating to telecommunications services, complaint volume fell from 1056 complaints the previous day. The complaints came from 48 states and territories, with Alabama reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 549
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (170)
- Most reported state/territory
- Alabama (66)
Where the complaints came from
Across 341 cities in 48 states and territories, a total of 549 complaints were recorded on 25 May 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 56 of the 66 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 66 | 12.0% |
| California | 44 | 8.0% |
| New York | 31 | 5.6% |
| Texas | 30 | 5.5% |
| Pennsylvania | 27 | 4.9% |
| Washington | 27 | 4.9% |
| Tennessee | 26 | 4.7% |
| Florida | 25 | 4.6% |
| North Carolina | 25 | 4.6% |
| Arizona | 24 | 4.4% |
| Other states and territories | 224 | 40.8% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 371 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 371 | 67.6% |
| Internet | 90 | 16.4% |
| TV | 78 | 14.2% |
| Radio | 7 | 1.3% |
| Accessibility | 2 | 0.4% |
| Emergency | 1 | 0.2% |
Phone complaints
371 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 170 | 45.8% |
| Billing | 105 | 28.3% |
| Availability (including rural call completion) | 32 | 8.6% |
| Equipment | 23 | 6.2% |
| Number Portability (keeping your number if you change providers) | 12 | 3.2% |
| Interference (including signal jammers) | 10 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.4% |
| Privacy | 5 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
| Junk Faxes | 2 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 38.9% |
| Billing | 34 | 37.8% |
| Speed | 11 | 12.2% |
| Privacy | 4 | 4.4% |
| Equipment | 3 | 3.3% |
| Interference | 3 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
78 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 80.8% |
| Billing | 8 | 10.3% |
| Loud Commercials | 3 | 3.8% |
| Indecency | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.