FCC Consumer Complaints – 26 May 2024
Introduction
On Sunday, 26 May 2024, 421 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 549 complaints recorded the day before. The complaints came from 43 states and territories, with Texas reporting a modestly higher count than the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 421
- States & territories reporting
- 43
- Most common issue
- Billing (122)
- Most reported state/territory
- Texas (71)
Where the complaints came from
The 421 complaints recorded on 26 May 2024 originated from 278 cities across 43 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 34 of the 41 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 71 | 16.9% |
| Alabama | 41 | 9.7% |
| California | 38 | 9.0% |
| Florida | 31 | 7.4% |
| New York | 24 | 5.7% |
| Washington | 19 | 4.5% |
| Arizona | 18 | 4.3% |
| North Carolina | 16 | 3.8% |
| Illinois | 15 | 3.6% |
| Georgia | 13 | 3.1% |
| Other states and territories | 135 | 32.1% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 217 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 217 | 51.5% |
| TV | 101 | 24.0% |
| Internet | 88 | 20.9% |
| Accessibility | 6 | 1.4% |
| Radio | 6 | 1.4% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
217 complaints were recorded in this category, representing 51.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 37.8% |
| Unwanted Calls | 65 | 30.0% |
| Availability (including rural call completion) | 30 | 13.8% |
| Equipment | 21 | 9.7% |
| Interference (including signal jammers) | 6 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Number Portability (keeping your number if you change providers) | 4 | 1.8% |
| Privacy | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Billing and Unwanted Calls were the main issues reported in this category, while other issues were less common.
TV complaints
101 complaints were recorded in this category, representing 24.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 53 | 52.5% |
| Availability | 40 | 39.6% |
| Billing | 4 | 4.0% |
| Equipment | 1 | 1.0% |
| Indecency | 1 | 1.0% |
| Interference | 1 | 1.0% |
| Privacy | 1 | 1.0% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
88 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 39.8% |
| Availability | 33 | 37.5% |
| Equipment | 8 | 9.1% |
| Interference | 7 | 8.0% |
| Speed | 4 | 4.5% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.