FCC Consumer Complaints – 27 May 2024
Introduction
On 27 May 2024, 514 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 421 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 514
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (175)
- Most reported state/territory
- California (47)
Where the complaints came from
On 27 May 2024, the 514 complaints recorded by the Federal Communications Commission were reported from 342 cities across 48 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 29 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 9.1% |
| Texas | 42 | 8.2% |
| Alabama | 31 | 6.0% |
| New York | 31 | 6.0% |
| Florida | 30 | 5.8% |
| Ohio | 25 | 4.9% |
| Pennsylvania | 22 | 4.3% |
| Virginia | 22 | 4.3% |
| New Jersey | 20 | 3.9% |
| Idaho | 19 | 3.7% |
| Other states and territories | 225 | 43.8% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 342 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 342 | 66.5% |
| Internet | 96 | 18.7% |
| TV | 54 | 10.5% |
| Radio | 14 | 2.7% |
| Emergency | 6 | 1.2% |
| Accessibility | 2 | 0.4% |
Phone complaints
342 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 175 | 51.2% |
| Billing | 72 | 21.1% |
| Availability (including rural call completion) | 31 | 9.1% |
| Equipment | 26 | 7.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.9% |
| Number Portability (keeping your number if you change providers) | 10 | 2.9% |
| Interference (including signal jammers) | 9 | 2.6% |
| Privacy | 8 | 2.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 31.3% |
| Billing | 29 | 30.2% |
| Speed | 12 | 12.5% |
| Interference | 10 | 10.4% |
| Equipment | 8 | 8.3% |
| Privacy | 7 | 7.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 68.5% |
| Loud Commercials | 6 | 11.1% |
| Indecency | 5 | 9.3% |
| Billing | 3 | 5.6% |
| Equipment | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.