FCC Consumer Complaints – 28 May 2024
Introduction
A total of 956 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 May 2024, this was higher than the 514 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 956
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (350)
- Most reported state/territory
- California (136)
Where the complaints came from
The 956 complaints recorded on 28 May 2024 originated from 606 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 35 of the 50 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 14.2% |
| Texas | 79 | 8.3% |
| New York | 57 | 6.0% |
| Alabama | 50 | 5.2% |
| Florida | 50 | 5.2% |
| Illinois | 37 | 3.9% |
| Ohio | 35 | 3.7% |
| Washington | 33 | 3.5% |
| Georgia | 32 | 3.3% |
| North Carolina | 32 | 3.3% |
| Other states and territories | 415 | 43.4% |
Location highlights
- Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 72 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 669 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 669 | 70.0% |
| Internet | 178 | 18.6% |
| TV | 87 | 9.1% |
| Radio | 15 | 1.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
669 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 350 | 52.3% |
| Billing | 128 | 19.1% |
| Availability (including rural call completion) | 78 | 11.7% |
| Equipment | 46 | 6.9% |
| Privacy | 18 | 2.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.5% |
| Interference (including signal jammers) | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Junk Faxes | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
178 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 38.8% |
| Availability | 56 | 31.5% |
| Speed | 19 | 10.7% |
| Equipment | 15 | 8.4% |
| Interference | 11 | 6.2% |
| Privacy | 8 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
87 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 48.3% |
| Billing | 21 | 24.1% |
| Loud Commercials | 19 | 21.8% |
| Equipment | 3 | 3.4% |
| Indecency | 1 | 1.1% |
| Interference | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.