FCC Consumer Complaints – 29 May 2024
Introduction
A total of 1050 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 May 2024, complaint volume increased from 956 complaints the day before. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 447 complaints recorded.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- Texas (99)
Where the complaints came from
Across 664 cities in 46 states and territories, a total of 1050 complaints were recorded on 29 May 2024. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 39 of the 50 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 99 | 9.4% |
| California | 94 | 9.0% |
| Florida | 73 | 7.0% |
| New York | 66 | 6.3% |
| Alabama | 50 | 4.8% |
| Pennsylvania | 48 | 4.6% |
| Illinois | 44 | 4.2% |
| Georgia | 40 | 3.8% |
| Michigan | 39 | 3.7% |
| Washington | 37 | 3.5% |
| Other states and territories | 458 | 43.6% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 756 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 756 | 72.0% |
| Internet | 184 | 17.5% |
| TV | 84 | 8.0% |
| Radio | 15 | 1.4% |
| Emergency | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
756 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 59.1% |
| Billing | 117 | 15.5% |
| Availability (including rural call completion) | 74 | 9.8% |
| Equipment | 57 | 7.5% |
| Number Portability (keeping your number if you change providers) | 21 | 2.8% |
| Interference (including signal jammers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.3% |
| Junk Faxes | 9 | 1.2% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
184 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 37.5% |
| Billing | 62 | 33.7% |
| Equipment | 18 | 9.8% |
| Speed | 18 | 9.8% |
| Interference | 14 | 7.6% |
| Privacy | 3 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
84 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 58.3% |
| Loud Commercials | 19 | 22.6% |
| Billing | 8 | 9.5% |
| Equipment | 4 | 4.8% |
| Indecency | 3 | 3.6% |
| Interference | 1 | 1.2% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
447 complaints relating to unwanted calls were recorded on this date, accounting for 42.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 531-5815 | 5 | 1.1% |
| (202) 539-9268 | 2 | 0.4% |
| (607) 265-4865 | 2 | 0.4% |
| (740) 708-2087 | 2 | 0.4% |
| (800) 881-3904 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (888) 803-4375 | 2 | 0.4% |
| (201) 534-8462 | 1 | 0.2% |
| (202) 448-3561 | 1 | 0.2% |
| (206) 295-1342 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 531-5815 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.