FCC Consumer Complaints – 30 May 2024
Introduction
A total of 997 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 30 May 2024, this was lower than the 1050 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 436 complaints.
Key statistics
- Total complaints
- 997
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (436)
- Most reported state/territory
- California (88)
Where the complaints came from
The 997 complaints recorded on 30 May 2024 originated from 646 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 46 of the 58 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 8.8% |
| Texas | 79 | 7.9% |
| Florida | 76 | 7.6% |
| New York | 60 | 6.0% |
| Alabama | 58 | 5.8% |
| Pennsylvania | 51 | 5.1% |
| Washington | 47 | 4.7% |
| Michigan | 40 | 4.0% |
| North Carolina | 38 | 3.8% |
| Georgia | 37 | 3.7% |
| Other states and territories | 423 | 42.4% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 727 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 727 | 72.9% |
| Internet | 162 | 16.2% |
| TV | 88 | 8.8% |
| Radio | 12 | 1.2% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
727 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 436 | 60.0% |
| Billing | 101 | 13.9% |
| Availability (including rural call completion) | 65 | 8.9% |
| Equipment | 53 | 7.3% |
| Number Portability (keeping your number if you change providers) | 22 | 3.0% |
| Junk Faxes | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Privacy | 11 | 1.5% |
| Interference (including signal jammers) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
162 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 37.7% |
| Billing | 57 | 35.2% |
| Speed | 17 | 10.5% |
| Equipment | 11 | 6.8% |
| Interference | 10 | 6.2% |
| Privacy | 6 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
88 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 64.8% |
| Billing | 19 | 21.6% |
| Loud Commercials | 5 | 5.7% |
| Indecency | 4 | 4.5% |
| Equipment | 2 | 2.3% |
| Interference | 1 | 1.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.