FCC Consumer Complaints – 31 May 2024
Introduction
On 31 May 2024, the Federal Communications Commission recorded 1241 consumer complaints relating to telecommunications services, this represented an increase from the 997 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 666 complaints.
Key statistics
- Total complaints
- 1241
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (666)
- Most reported state/territory
- California (126)
Where the complaints came from
The 1241 complaints recorded on 31 May 2024 were submitted from 707 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 51 of the 65 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.2% |
| Texas | 113 | 9.1% |
| Florida | 73 | 5.9% |
| Arizona | 66 | 5.3% |
| Alabama | 65 | 5.2% |
| New York | 58 | 4.7% |
| Illinois | 48 | 3.9% |
| Pennsylvania | 46 | 3.7% |
| Ohio | 39 | 3.1% |
| Georgia | 36 | 2.9% |
| Other states and territories | 569 | 45.9% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 951 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 951 | 76.6% |
| Internet | 169 | 13.6% |
| TV | 104 | 8.4% |
| Radio | 11 | 0.9% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
951 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 666 | 70.0% |
| Billing | 106 | 11.1% |
| Availability (including rural call completion) | 61 | 6.4% |
| Equipment | 53 | 5.6% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Junk Faxes | 11 | 1.2% |
| Interference (including signal jammers) | 7 | 0.7% |
| Privacy | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
169 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 36.1% |
| Availability | 60 | 35.5% |
| Interference | 19 | 11.2% |
| Speed | 15 | 8.9% |
| Equipment | 11 | 6.5% |
| Privacy | 3 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
104 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 61.5% |
| Loud Commercials | 18 | 17.3% |
| Billing | 15 | 14.4% |
| Indecency | 3 | 2.9% |
| Equipment | 2 | 1.9% |
| Interference | 2 | 1.9% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.