FCC Consumer Complaints – 1 June 2024
Introduction
The Federal Communications Commission recorded 640 consumer complaints on 1 June 2024 relating to telecommunications services, this represented a decline from the 1241 complaints recorded the day before. Complaints were reported across 51 states and territories, with Alabama slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 270 complaints.
Key statistics
- Total complaints
- 640
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (270)
- Most reported state/territory
- Alabama (63)
Where the complaints came from
Reports recorded on 1 June 2024 show 640 complaints originating from 401 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 52 of the 63 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 63 | 9.8% |
| California | 52 | 8.1% |
| Florida | 41 | 6.4% |
| Washington | 38 | 5.9% |
| Texas | 35 | 5.5% |
| New York | 24 | 3.8% |
| Pennsylvania | 24 | 3.8% |
| Ohio | 23 | 3.6% |
| North Carolina | 22 | 3.4% |
| Arizona | 21 | 3.3% |
| Other states and territories | 297 | 46.4% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 447 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 447 | 69.8% |
| Internet | 105 | 16.4% |
| TV | 70 | 10.9% |
| Radio | 11 | 1.7% |
| Emergency | 5 | 0.8% |
| Accessibility | 2 | 0.3% |
Phone complaints
447 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 270 | 60.4% |
| Billing | 67 | 15.0% |
| Availability (including rural call completion) | 33 | 7.4% |
| Equipment | 32 | 7.2% |
| Number Portability (keeping your number if you change providers) | 23 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.5% |
| Privacy | 7 | 1.6% |
| Interference (including signal jammers) | 4 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
105 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 45.7% |
| Availability | 28 | 26.7% |
| Speed | 12 | 11.4% |
| Interference | 8 | 7.6% |
| Privacy | 6 | 5.7% |
| Equipment | 3 | 2.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
70 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 78.6% |
| Billing | 4 | 5.7% |
| Loud Commercials | 4 | 5.7% |
| Privacy | 3 | 4.3% |
| Indecency | 2 | 2.9% |
| Equipment | 1 | 1.4% |
| Interference | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.