FCC Consumer Complaints – June 2024
Introduction
A total of 24001 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission in June 2024, this was lower than the 25686 complaints recorded the month before. Complaints were reported across 55 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 9449 complaints recorded.
Key statistics
- Total complaints
- 24001
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (9449)
- Most reported state/territory
- California (2502)
Daily complaint activity
The month averaged 800 complaints per day. The highest daily count was 1104 complaints on 4 June 2024, with 20 days recording more complaints than the monthly daily average. The lowest daily total was 349 complaints on 23 June 2024, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 24001 complaints recorded in June 2024 originated from 5377 cities across 55 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in District of Columbia, where Washington accounted for 87 of the 95 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2502 | 10.4% |
| Texas | 1916 | 8.0% |
| Alabama | 1732 | 7.2% |
| Florida | 1549 | 6.5% |
| New York | 1339 | 5.6% |
| Pennsylvania | 842 | 3.5% |
| Illinois | 818 | 3.4% |
| Arizona | 762 | 3.2% |
| Georgia | 759 | 3.2% |
| Ohio | 754 | 3.1% |
| Other states and territories | 11021 | 45.9% |
Location highlight
Complaint activity in District of Columbia was almost entirely concentrated in Washington.
What the complaints were about
The complaints recorded during the month were spread across 8 complaint categories. Phone accounted for the largest share, with 16243 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 16243 | 67.7% |
| Internet | 4476 | 18.6% |
| TV | 2580 | 10.7% |
| Radio | 459 | 1.9% |
| Emergency | 138 | 0.6% |
| Accessibility | 87 | 0.4% |
| Request for Dispute Assistance | 17 | 0.1% |
| Broadband Story | 1 | 0.0% |
Phone complaints
16243 complaints were recorded in this category during the month, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 9449 | 58.2% |
| Billing | 2442 | 15.0% |
| Availability (including rural call completion) | 1592 | 9.8% |
| Equipment | 1155 | 7.1% |
| Number Portability (keeping your number if you change providers) | 546 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 289 | 1.8% |
| Junk Faxes | 247 | 1.5% |
| Interference (including signal jammers) | 242 | 1.5% |
| Privacy | 206 | 1.3% |
| Slamming (change of your carrier without permission) | 59 | 0.4% |
| Rural Call Completion | 2 | 0.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
4476 complaints were recorded in this category during the month, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 1758 | 39.3% |
| Availability | 1468 | 32.8% |
| Speed | 434 | 9.7% |
| Interference | 328 | 7.3% |
| Equipment | 308 | 6.9% |
| Privacy | 180 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
2580 complaints were recorded in this category during the month, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1717 | 66.6% |
| Billing | 374 | 14.5% |
| Loud Commercials | 257 | 10.0% |
| Indecency | 109 | 4.2% |
| Equipment | 51 | 2.0% |
| Interference | 51 | 2.0% |
| Privacy | 18 | 0.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Radio complaints
459 complaints were recorded in this category during the month, representing 1.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 128 | 27.9% |
| Availability | 104 | 22.7% |
| Pirate Radio | 98 | 21.4% |
| Indecency | 83 | 18.1% |
| Billing | 19 | 4.1% |
| Commercials/Promotions | 11 | 2.4% |
| Equipment | 11 | 2.4% |
A broad mix of issues was reported in this category, with Interference, Availability and Pirate Radio among the most common.
Emergency complaints
138 complaints were recorded in this category during the month, representing 0.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 52 | 37.7% |
| Phone | 37 | 26.8% |
| Other | 31 | 22.5% |
| Tower | 18 | 13.0% |
The largest share of complaints in this category related to Interference and Phone, with fewer reports falling into other issue types.
Accessibility complaints
87 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 30 | 34.5% |
| Closed Captioning over the Internet | 14 | 16.1% |
| Telecommunications Relay Service (TRS) | 13 | 14.9% |
| Video Description | 9 | 10.3% |
| Hearing Aid Compatibility of Wireless Phones | 1 | 1.1% |
A broad mix of issues was reported in this category, with Closed Captioning on TV, Closed Captioning over the Internet and Telecommunications Relay Service (TRS) among the most common.
Unwanted calls
A total of 9449 complaints relating to unwanted calls were recorded on this date, representing 39.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 539-9268 | 10 | 0.1% |
| (518) 345-6620 | 10 | 0.1% |
| (682) 357-4697 | 10 | 0.1% |
| (202) 571-6661 | 8 | 0.1% |
| (918) 675-5603 | 8 | 0.1% |
| (202) 505-1032 | 6 | 0.1% |
| (443) 714-6923 | 6 | 0.1% |
| (518) 417-4849 | 6 | 0.1% |
| (202) 594-8707 | 5 | 0.1% |
| (202) 599-1314 | 5 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 715-8384 | 18 | 0.2% |
| (888) 531-5815 | 17 | 0.2% |
| (301) 329-5829 | 11 | 0.1% |
| (202) 539-9268 | 10 | 0.1% |
| (877) 556-9255 | 10 | 0.1% |
| (443) 714-6779 | 9 | 0.1% |
| (443) 714-6923 | 9 | 0.1% |
| (682) 357-4697 | 9 | 0.1% |
| (877) 941-1396 | 9 | 0.1% |
| (918) 675-5603 | 9 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (720) 715-8384 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.