FCC Consumer Complaints – 29 June 2024
Introduction
A total of 540 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 29 June 2024, this was lower than the 982 complaints recorded the previous day. Reports were received from 49 states and territories, with Alabama recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 540
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (183)
- Most reported state/territory
- Alabama (58)
Where the complaints came from
The 540 complaints recorded on 29 June 2024 were submitted from 372 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 50 of the 58 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 58 | 10.7% |
| California | 53 | 9.8% |
| Texas | 44 | 8.1% |
| New York | 28 | 5.2% |
| Florida | 26 | 4.8% |
| Illinois | 20 | 3.7% |
| New Jersey | 20 | 3.7% |
| Michigan | 19 | 3.5% |
| Ohio | 18 | 3.3% |
| North Carolina | 17 | 3.1% |
| Other states and territories | 237 | 43.9% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 321 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 321 | 59.4% |
| Internet | 119 | 22.0% |
| TV | 80 | 14.8% |
| Radio | 12 | 2.2% |
| Emergency | 7 | 1.3% |
| Accessibility | 1 | 0.2% |
Phone complaints
321 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 183 | 57.0% |
| Billing | 45 | 14.0% |
| Equipment | 34 | 10.6% |
| Availability (including rural call completion) | 31 | 9.7% |
| Privacy | 11 | 3.4% |
| Number Portability (keeping your number if you change providers) | 8 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.6% |
| Interference (including signal jammers) | 3 | 0.9% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
119 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 34.5% |
| Availability | 39 | 32.8% |
| Speed | 14 | 11.8% |
| Equipment | 11 | 9.2% |
| Interference | 8 | 6.7% |
| Privacy | 6 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 68.8% |
| Loud Commercials | 9 | 11.3% |
| Billing | 8 | 10.0% |
| Indecency | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Privacy | 2 | 2.5% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 183 complaints relating to unwanted calls on this date, representing 33.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 594-8707 | 5 | 2.7% |
| (202) 571-6661 | 3 | 1.6% |
| (210) 948-0217 | 3 | 1.6% |
| (302) 947-5664 | 2 | 1.1% |
| (202) 280-2545 | 1 | 0.5% |
| (202) 594-9079 | 1 | 0.5% |
| (202) 643-0373 | 1 | 0.5% |
| (202) 717-9082 | 1 | 0.5% |
| (202) 925-5480 | 1 | 0.5% |
| (208) 274-9456 | 1 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (202) 594-8707 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.