FCC Consumer Complaints – 28 June 2024
Introduction
The Federal Communications Commission recorded 982 consumer complaints on Friday, 28 June 2024 relating to telecommunications services, complaint volume fell from 1059 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 442 complaints recorded.
Key statistics
- Total complaints
- 982
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (442)
- Most reported state/territory
- California (108)
Where the complaints came from
On 28 June 2024, the 982 complaints recorded by the Federal Communications Commission were reported from 608 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 57 of the 66 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.0% |
| Texas | 73 | 7.4% |
| Alabama | 66 | 6.7% |
| Florida | 58 | 5.9% |
| Tennessee | 42 | 4.3% |
| New York | 40 | 4.1% |
| Illinois | 38 | 3.9% |
| Arizona | 34 | 3.5% |
| Colorado | 34 | 3.5% |
| Ohio | 30 | 3.1% |
| Other states and territories | 459 | 46.7% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 696 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 696 | 70.9% |
| Internet | 176 | 17.9% |
| TV | 88 | 9.0% |
| Radio | 12 | 1.2% |
| Accessibility | 5 | 0.5% |
| Emergency | 5 | 0.5% |
Phone complaints
696 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 442 | 63.5% |
| Billing | 100 | 14.4% |
| Availability (including rural call completion) | 54 | 7.8% |
| Equipment | 50 | 7.2% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Privacy | 12 | 1.7% |
| Interference (including signal jammers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 48.9% |
| Availability | 43 | 24.4% |
| Speed | 20 | 11.4% |
| Interference | 11 | 6.3% |
| Equipment | 8 | 4.5% |
| Privacy | 8 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
88 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 73.9% |
| Billing | 10 | 11.4% |
| Loud Commercials | 9 | 10.2% |
| Indecency | 3 | 3.4% |
| Interference | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.