FCC Consumer Complaints – 27 June 2024
Introduction
A total of 1059 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 27 June 2024, this was lower than the 1060 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 441 complaints.
Key statistics
- Total complaints
- 1059
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1059 complaints recorded on 27 June 2024 were submitted from 646 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 46 of the 58 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.9% |
| Texas | 83 | 7.8% |
| Florida | 71 | 6.7% |
| Pennsylvania | 61 | 5.8% |
| Washington | 59 | 5.6% |
| Alabama | 58 | 5.5% |
| New York | 53 | 5.0% |
| Illinois | 40 | 3.8% |
| Arizona | 34 | 3.2% |
| North Carolina | 32 | 3.0% |
| Other states and territories | 453 | 42.8% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 755 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 755 | 71.3% |
| Internet | 184 | 17.4% |
| TV | 84 | 7.9% |
| Radio | 16 | 1.5% |
| Emergency | 13 | 1.2% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
755 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 58.4% |
| Billing | 105 | 13.9% |
| Availability (including rural call completion) | 93 | 12.3% |
| Equipment | 41 | 5.4% |
| Number Portability (keeping your number if you change providers) | 19 | 2.5% |
| Interference (including signal jammers) | 15 | 2.0% |
| Junk Faxes | 15 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Privacy | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
184 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 37.0% |
| Availability | 61 | 33.2% |
| Speed | 23 | 12.5% |
| Privacy | 13 | 7.1% |
| Equipment | 10 | 5.4% |
| Interference | 9 | 4.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 70.2% |
| Billing | 16 | 19.0% |
| Indecency | 4 | 4.8% |
| Loud Commercials | 3 | 3.6% |
| Interference | 2 | 2.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.