FCC Consumer Complaints – 26 June 2024
Introduction
On Wednesday, 26 June 2024, 1060 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1081 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 453 complaints.
Key statistics
- Total complaints
- 1060
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (453)
- Most reported state/territory
- California (107)
Where the complaints came from
Across 673 cities in 53 states and territories, a total of 1060 complaints were recorded on 26 June 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 47 of the 62 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 10.1% |
| Florida | 86 | 8.1% |
| Texas | 73 | 6.9% |
| Alabama | 62 | 5.8% |
| New York | 54 | 5.1% |
| North Carolina | 40 | 3.8% |
| Pennsylvania | 38 | 3.6% |
| Michigan | 32 | 3.0% |
| Illinois | 31 | 2.9% |
| Virginia | 31 | 2.9% |
| Other states and territories | 506 | 47.7% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 720 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 67.9% |
| Internet | 209 | 19.7% |
| TV | 97 | 9.2% |
| Radio | 26 | 2.5% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
720 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 453 | 62.9% |
| Availability (including rural call completion) | 83 | 11.5% |
| Billing | 83 | 11.5% |
| Equipment | 28 | 3.9% |
| Number Portability (keeping your number if you change providers) | 27 | 3.8% |
| Junk Faxes | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 13 | 1.8% |
| Privacy | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
209 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 38.8% |
| Availability | 72 | 34.4% |
| Speed | 20 | 9.6% |
| Equipment | 14 | 6.7% |
| Interference | 12 | 5.7% |
| Privacy | 10 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
97 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 58.8% |
| Billing | 21 | 21.6% |
| Loud Commercials | 9 | 9.3% |
| Indecency | 7 | 7.2% |
| Interference | 2 | 2.1% |
| Equipment | 1 | 1.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.