FCC Consumer Complaints – 30 June 2024
Introduction
The Federal Communications Commission recorded 462 consumer complaints on 30 June 2024 relating to telecommunications services, this was lower than the 540 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 462
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (132)
- Most reported state/territory
- California (51)
Where the complaints came from
The 462 complaints recorded on 30 June 2024 were submitted from 310 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 42 of the 47 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 11.0% |
| Alabama | 47 | 10.2% |
| Texas | 43 | 9.3% |
| Florida | 37 | 8.0% |
| Washington | 24 | 5.2% |
| New York | 17 | 3.7% |
| Illinois | 14 | 3.0% |
| North Carolina | 14 | 3.0% |
| Arizona | 13 | 2.8% |
| Massachusetts | 13 | 2.8% |
| Other states and territories | 189 | 40.9% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 263 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 263 | 56.9% |
| Internet | 104 | 22.5% |
| TV | 79 | 17.1% |
| Radio | 9 | 1.9% |
| Emergency | 4 | 0.9% |
| Accessibility | 2 | 0.4% |
| Broadband Story | 1 | 0.2% |
Phone complaints
263 complaints were recorded in this category, representing 56.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 132 | 50.2% |
| Billing | 64 | 24.3% |
| Availability (including rural call completion) | 31 | 11.8% |
| Equipment | 15 | 5.7% |
| Number Portability (keeping your number if you change providers) | 8 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Privacy | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
104 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 30.8% |
| Availability | 26 | 25.0% |
| Speed | 18 | 17.3% |
| Interference | 13 | 12.5% |
| Privacy | 9 | 8.7% |
| Equipment | 6 | 5.8% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
79 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 64.6% |
| Loud Commercials | 16 | 20.3% |
| Billing | 6 | 7.6% |
| Indecency | 5 | 6.3% |
| Privacy | 1 | 1.3% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.