FCC Consumer Complaints – 1 July 2024
Introduction
On 1 July 2024, the Federal Communications Commission recorded 988 consumer complaints relating to telecommunications services, this was higher than the 462 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 988
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (368)
- Most reported state/territory
- California (119)
Where the complaints came from
On 1 July 2024, the 988 complaints recorded by the Federal Communications Commission were reported from 637 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 41 of the 50 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 12.0% |
| Texas | 71 | 7.2% |
| Florida | 68 | 6.9% |
| New York | 63 | 6.4% |
| Alabama | 50 | 5.1% |
| Pennsylvania | 47 | 4.8% |
| Illinois | 39 | 3.9% |
| Virginia | 38 | 3.8% |
| Washington | 35 | 3.5% |
| Arizona | 30 | 3.0% |
| Other states and territories | 428 | 43.3% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 643 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 65.1% |
| Internet | 214 | 21.7% |
| TV | 91 | 9.2% |
| Radio | 27 | 2.7% |
| Emergency | 10 | 1.0% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
643 complaints were recorded in this category, representing 65.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 368 | 57.2% |
| Billing | 109 | 17.0% |
| Availability (including rural call completion) | 65 | 10.1% |
| Equipment | 37 | 5.8% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Junk Faxes | 15 | 2.3% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
214 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 92 | 43.0% |
| Availability | 68 | 31.8% |
| Interference | 19 | 8.9% |
| Equipment | 14 | 6.5% |
| Speed | 13 | 6.1% |
| Privacy | 8 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
91 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 56.0% |
| Billing | 20 | 22.0% |
| Indecency | 8 | 8.8% |
| Loud Commercials | 7 | 7.7% |
| Equipment | 4 | 4.4% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.