FCC Consumer Complaints – July 2024
Introduction
In July 2024, 29355 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 24001 complaints recorded the previous month. The complaints came from 54 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 11391 complaints recorded.
Key statistics
- Total complaints
- 29355
- Days with complaint data
- 31
- Days with complaints
- 31
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (11391)
- Most reported state/territory
- Texas (3069)
Daily complaint activity
Daily complaint activity averaged 946.9 complaints per day during the month. The busiest day was 31 July 2024, when 2677 complaints were recorded, and 19 days were above the monthly daily average. The lowest daily total was 346 complaints on 14 July 2024, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
A total of 29355 complaints were recorded in July 2024, with reports originating from 6136 cities in 54 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 83 of the 90 complaints recorded.
The monthly distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | Share |
|---|---|---|
| Texas | 3069 | 10.5% |
| California | 3005 | 10.2% |
| Florida | 1947 | 6.6% |
| New York | 1744 | 5.9% |
| Pennsylvania | 1207 | 4.1% |
| Washington | 1142 | 3.9% |
| Georgia | 963 | 3.3% |
| Illinois | 946 | 3.2% |
| Arizona | 942 | 3.2% |
| North Carolina | 938 | 3.2% |
| Other states and territories | 13447 | 45.8% |
Location highlight
Washington accounted for nearly all complaints recorded in District of Columbia.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded during the month. Phone accounted for the largest share, with 19468 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 19468 | 66.3% |
| Internet | 5288 | 18.0% |
| TV | 3881 | 13.2% |
| Radio | 452 | 1.5% |
| Emergency | 143 | 0.5% |
| Accessibility | 113 | 0.4% |
| Request for Dispute Assistance | 10 | 0.0% |
Phone complaints
19468 complaints were recorded in this category during the month, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 11391 | 58.5% |
| Billing | 2482 | 12.7% |
| Availability (including rural call completion) | 1968 | 10.1% |
| Equipment | 1149 | 5.9% |
| Privacy | 985 | 5.1% |
| Number Portability (keeping your number if you change providers) | 601 | 3.1% |
| Interference (including signal jammers) | 299 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 261 | 1.3% |
| Junk Faxes | 254 | 1.3% |
| Slamming (change of your carrier without permission) | 59 | 0.3% |
| Rural Call Completion | 6 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
5288 complaints were recorded in this category during the month, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 2039 | 38.6% |
| Availability | 1790 | 33.9% |
| Speed | 432 | 8.2% |
| Interference | 428 | 8.1% |
| Equipment | 359 | 6.8% |
| Privacy | 240 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
3881 complaints were recorded in this category during the month, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 1768 | 45.6% |
| Availability | 1116 | 28.8% |
| Billing | 426 | 11.0% |
| Loud Commercials | 414 | 10.7% |
| Equipment | 69 | 1.8% |
| Interference | 55 | 1.4% |
| Privacy | 22 | 0.6% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
452 complaints were recorded in this category during the month, representing 1.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 146 | 32.3% |
| Pirate Radio | 98 | 21.7% |
| Indecency | 81 | 17.9% |
| Availability | 79 | 17.5% |
| Billing | 17 | 3.8% |
| Equipment | 15 | 3.3% |
| Commercials/Promotions | 14 | 3.1% |
Complaints in this category covered a range of issues, including Interference, Pirate Radio and Indecency.
Emergency complaints
143 complaints were recorded in this category during the month, representing 0.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 53 | 37.1% |
| Other | 41 | 28.7% |
| Phone | 36 | 25.2% |
| Tower | 13 | 9.1% |
Interference and Other were the main issues reported in this category, while other issues were less common.
Accessibility complaints
113 complaints were recorded in this category during the month, representing 0.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 45 | 39.8% |
| Telecommunications Relay Service (TRS) | 26 | 23.0% |
| Closed Captioning over the Internet | 17 | 15.0% |
| Video Description | 7 | 6.2% |
| Emergency Information on TV | 2 | 1.8% |
| Hearing Aid Compatibility of Wireless Phones | 1 | 0.9% |
Closed Captioning on TV and Telecommunications Relay Service (TRS) were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 11391 complaints relating to unwanted calls on this date, representing 38.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 601-0482 | 18 | 0.2% |
| (844) 986-2168 | 15 | 0.1% |
| (202) 594-8707 | 13 | 0.1% |
| (602) 825-2138 | 11 | 0.1% |
| (866) 420-8101 | 11 | 0.1% |
| (703) 988-4787 | 9 | 0.1% |
| (234) 277-7146 | 7 | 0.1% |
| (509) 408-1421 | 7 | 0.1% |
| (301) 245-3487 | 6 | 0.1% |
| (313) 422-7148 | 6 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 594-8707 | 17 | 0.1% |
| (703) 988-4787 | 17 | 0.1% |
| (202) 601-0482 | 15 | 0.1% |
| (844) 227-7757 | 15 | 0.1% |
| (844) 986-2168 | 15 | 0.1% |
| (877) 941-9581 | 15 | 0.1% |
| (833) 733-0844 | 14 | 0.1% |
| (202) 630-3921 | 12 | 0.1% |
| (866) 420-8101 | 11 | 0.1% |
| (877) 941-7079 | 11 | 0.1% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (202) 601-0482 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.