FCC Consumer Complaints – 11 July 2024
Introduction
A total of 957 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 July 2024, this was lower than the 1025 complaints recorded the previous day. Reports were received from 47 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 429 complaints.
Key statistics
- Total complaints
- 957
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (429)
- Most reported state/territory
- Texas (114)
Where the complaints came from
Reports recorded on 11 July 2024 show 957 complaints originating from 649 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 114 | 11.9% |
| California | 99 | 10.3% |
| Florida | 74 | 7.7% |
| New York | 63 | 6.6% |
| Michigan | 42 | 4.4% |
| Illinois | 40 | 4.2% |
| Ohio | 37 | 3.9% |
| Pennsylvania | 35 | 3.7% |
| Arizona | 31 | 3.2% |
| Virginia | 30 | 3.1% |
| Other states and territories | 392 | 41.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 689 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 689 | 72.0% |
| Internet | 199 | 20.8% |
| TV | 46 | 4.8% |
| Radio | 14 | 1.5% |
| Emergency | 8 | 0.8% |
| Accessibility | 1 | 0.1% |
Phone complaints
689 complaints were recorded in this category, representing 72.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 429 | 62.3% |
| Billing | 89 | 12.9% |
| Availability (including rural call completion) | 57 | 8.3% |
| Equipment | 45 | 6.5% |
| Number Portability (keeping your number if you change providers) | 29 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Junk Faxes | 9 | 1.3% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
199 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 41.7% |
| Availability | 71 | 35.7% |
| Speed | 16 | 8.0% |
| Interference | 12 | 6.0% |
| Equipment | 9 | 4.5% |
| Privacy | 8 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
46 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 45.7% |
| Availability | 10 | 21.7% |
| Loud Commercials | 7 | 15.2% |
| Indecency | 4 | 8.7% |
| Interference | 2 | 4.3% |
| Equipment | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.