FCC Consumer Complaints – 12 July 2024
Introduction
A total of 911 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 July 2024, complaint volume fell from 957 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 398 complaints.
Key statistics
- Total complaints
- 911
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (398)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 605 cities in 51 states and territories, a total of 911 complaints were recorded on 12 July 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.9% |
| Texas | 75 | 8.2% |
| Florida | 69 | 7.6% |
| New York | 69 | 7.6% |
| Pennsylvania | 42 | 4.6% |
| Georgia | 35 | 3.8% |
| Arizona | 30 | 3.3% |
| Ohio | 28 | 3.1% |
| Tennessee | 28 | 3.1% |
| New Jersey | 27 | 3.0% |
| Other states and territories | 409 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 668 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 668 | 73.3% |
| Internet | 169 | 18.6% |
| TV | 50 | 5.5% |
| Radio | 17 | 1.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
668 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 398 | 59.6% |
| Billing | 85 | 12.7% |
| Availability (including rural call completion) | 73 | 10.9% |
| Equipment | 52 | 7.8% |
| Privacy | 20 | 3.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.7% |
| Interference (including signal jammers) | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Junk Faxes | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
169 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 42.6% |
| Availability | 50 | 29.6% |
| Interference | 17 | 10.1% |
| Speed | 13 | 7.7% |
| Equipment | 12 | 7.1% |
| Privacy | 5 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 40.0% |
| Availability | 12 | 24.0% |
| Equipment | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Loud Commercials | 3 | 6.0% |
| Privacy | 3 | 6.0% |
| Indecency | 2 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.