FCC Consumer Complaints – 13 July 2024
Introduction
On 13 July 2024, 475 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 911 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 475
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (189)
- Most reported state/territory
- California (58)
Where the complaints came from
The 475 complaints recorded on 13 July 2024 originated from 343 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 12.2% |
| Texas | 38 | 8.0% |
| New York | 30 | 6.3% |
| North Carolina | 23 | 4.8% |
| Florida | 22 | 4.6% |
| Washington | 19 | 4.0% |
| Arizona | 18 | 3.8% |
| Georgia | 16 | 3.4% |
| Oklahoma | 15 | 3.2% |
| Pennsylvania | 15 | 3.2% |
| Other states and territories | 221 | 46.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 41 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 321 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 321 | 67.6% |
| Internet | 116 | 24.4% |
| TV | 20 | 4.2% |
| Radio | 12 | 2.5% |
| Emergency | 5 | 1.1% |
| Accessibility | 1 | 0.2% |
Phone complaints
321 complaints were recorded in this category, representing 67.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 189 | 58.9% |
| Billing | 48 | 15.0% |
| Equipment | 24 | 7.5% |
| Availability (including rural call completion) | 22 | 6.9% |
| Number Portability (keeping your number if you change providers) | 15 | 4.7% |
| Privacy | 9 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.9% |
| Interference (including signal jammers) | 6 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
116 complaints were recorded in this category, representing 24.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 37.9% |
| Availability | 40 | 34.5% |
| Speed | 13 | 11.2% |
| Interference | 11 | 9.5% |
| Privacy | 5 | 4.3% |
| Equipment | 3 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.