FCC Consumer Complaints – 14 July 2024
Introduction
A total of 346 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 14 July 2024, complaint volume fell from 475 complaints the previous day. The complaints came from 45 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 346
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (95)
- Most reported state/territory
- Texas (49)
Where the complaints came from
Reports recorded on 14 July 2024 show 346 complaints originating from 240 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 49 | 14.2% |
| California | 41 | 11.8% |
| Florida | 20 | 5.8% |
| New York | 20 | 5.8% |
| Pennsylvania | 18 | 5.2% |
| Colorado | 14 | 4.0% |
| Arizona | 13 | 3.8% |
| Tennessee | 13 | 3.8% |
| Georgia | 12 | 3.5% |
| Illinois | 12 | 3.5% |
| Other states and territories | 134 | 38.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 189 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 54.6% |
| Internet | 112 | 32.4% |
| TV | 25 | 7.2% |
| Radio | 11 | 3.2% |
| Emergency | 7 | 2.0% |
| Accessibility | 2 | 0.6% |
Phone complaints
189 complaints were recorded in this category, representing 54.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 95 | 50.3% |
| Billing | 31 | 16.4% |
| Availability (including rural call completion) | 21 | 11.1% |
| Equipment | 21 | 11.1% |
| Interference (including signal jammers) | 7 | 3.7% |
| Number Portability (keeping your number if you change providers) | 6 | 3.2% |
| Privacy | 4 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
| Junk Faxes | 2 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
112 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 42.9% |
| Billing | 29 | 25.9% |
| Interference | 13 | 11.6% |
| Speed | 11 | 9.8% |
| Privacy | 7 | 6.3% |
| Equipment | 4 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.