FCC Consumer Complaints – 15 July 2024
Introduction
On Monday, 15 July 2024, the Federal Communications Commission recorded 960 consumer complaints relating to telecommunications services, complaint volume increased from 346 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 433 complaints.
Key statistics
- Total complaints
- 960
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (433)
- Most reported state/territory
- California (107)
Where the complaints came from
Across 606 cities in 51 states and territories, a total of 960 complaints were recorded on 15 July 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.1% |
| Texas | 99 | 10.3% |
| Florida | 71 | 7.4% |
| New York | 49 | 5.1% |
| Washington | 49 | 5.1% |
| Pennsylvania | 39 | 4.1% |
| Ohio | 35 | 3.6% |
| North Carolina | 28 | 2.9% |
| Arizona | 27 | 2.8% |
| Utah | 27 | 2.8% |
| Other states and territories | 429 | 44.7% |
Location highlight
Complaints in California were reported across 70 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 707 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 707 | 73.6% |
| Internet | 194 | 20.2% |
| TV | 29 | 3.0% |
| Radio | 22 | 2.3% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
707 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 433 | 61.2% |
| Billing | 88 | 12.4% |
| Availability (including rural call completion) | 65 | 9.2% |
| Equipment | 42 | 5.9% |
| Number Portability (keeping your number if you change providers) | 27 | 3.8% |
| Privacy | 14 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Junk Faxes | 11 | 1.6% |
| Interference (including signal jammers) | 10 | 1.4% |
| Rural Call Completion | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 37.6% |
| Availability | 70 | 36.1% |
| Interference | 14 | 7.2% |
| Speed | 14 | 7.2% |
| Equipment | 12 | 6.2% |
| Privacy | 11 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.