FCC Consumer Complaints – 10 July 2024
Introduction
On Wednesday, 10 July 2024, 1025 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1065 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 450 complaints.
Key statistics
- Total complaints
- 1025
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (450)
- Most reported state/territory
- Texas (120)
Where the complaints came from
Across 646 cities in 50 states and territories, a total of 1025 complaints were recorded on 10 July 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 120 | 11.7% |
| California | 106 | 10.3% |
| New York | 68 | 6.6% |
| Florida | 67 | 6.5% |
| Tennessee | 51 | 5.0% |
| Pennsylvania | 42 | 4.1% |
| Washington | 40 | 3.9% |
| Michigan | 37 | 3.6% |
| Arizona | 31 | 3.0% |
| Ohio | 30 | 2.9% |
| Other states and territories | 432 | 42.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 723 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 723 | 70.5% |
| Internet | 189 | 18.4% |
| TV | 82 | 8.0% |
| Radio | 21 | 2.0% |
| Accessibility | 8 | 0.8% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
723 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 450 | 62.2% |
| Billing | 97 | 13.4% |
| Availability (including rural call completion) | 71 | 9.8% |
| Equipment | 36 | 5.0% |
| Number Portability (keeping your number if you change providers) | 26 | 3.6% |
| Junk Faxes | 16 | 2.2% |
| Interference (including signal jammers) | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Privacy | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.7% |
| Availability | 66 | 34.9% |
| Speed | 17 | 9.0% |
| Equipment | 12 | 6.3% |
| Interference | 10 | 5.3% |
| Privacy | 7 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
82 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 43 | 52.4% |
| Billing | 13 | 15.9% |
| Availability | 12 | 14.6% |
| Equipment | 4 | 4.9% |
| Interference | 4 | 4.9% |
| Indecency | 3 | 3.7% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.