FCC Consumer Complaints – 9 July 2024
Introduction
The Federal Communications Commission recorded 1065 consumer complaints on Tuesday, 9 July 2024 relating to telecommunications services, this represented an increase from the 959 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1065
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (377)
- Most reported state/territory
- California (94)
Where the complaints came from
On 9 July 2024, the 1065 complaints recorded by the Federal Communications Commission were reported from 669 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 73 of the 79 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 8.8% |
| Alabama | 79 | 7.4% |
| Florida | 73 | 6.9% |
| Texas | 72 | 6.8% |
| New York | 60 | 5.6% |
| Ohio | 46 | 4.3% |
| Pennsylvania | 42 | 3.9% |
| Arizona | 37 | 3.5% |
| New Jersey | 36 | 3.4% |
| North Carolina | 35 | 3.3% |
| Other states and territories | 490 | 46.0% |
Location highlight
Feefsdf accounted for nearly all complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 680 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 680 | 63.8% |
| Internet | 218 | 20.5% |
| TV | 132 | 12.4% |
| Radio | 27 | 2.5% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
680 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 377 | 55.4% |
| Billing | 129 | 19.0% |
| Availability (including rural call completion) | 63 | 9.3% |
| Equipment | 48 | 7.1% |
| Number Portability (keeping your number if you change providers) | 21 | 3.1% |
| Junk Faxes | 14 | 2.1% |
| Privacy | 13 | 1.9% |
| Interference (including signal jammers) | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
218 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 38.1% |
| Availability | 71 | 32.6% |
| Interference | 21 | 9.6% |
| Equipment | 17 | 7.8% |
| Speed | 15 | 6.9% |
| Privacy | 11 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
132 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 65.2% |
| Loud Commercials | 18 | 13.6% |
| Billing | 17 | 12.9% |
| Equipment | 6 | 4.5% |
| Indecency | 3 | 2.3% |
| Interference | 2 | 1.5% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.