FCC Consumer Complaints – 8 July 2024
Introduction
On 8 July 2024, the Federal Communications Commission recorded 959 consumer complaints relating to telecommunications services, this was higher than the 373 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (334)
- Most reported state/territory
- California (96)
Where the complaints came from
A total of 959 complaints were recorded on 8 July 2024, with reports originating from 612 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 56 of the 60 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 10.0% |
| Texas | 89 | 9.3% |
| Florida | 68 | 7.1% |
| Alabama | 60 | 6.3% |
| New York | 58 | 6.0% |
| Illinois | 42 | 4.4% |
| Pennsylvania | 35 | 3.6% |
| Georgia | 34 | 3.5% |
| North Carolina | 34 | 3.5% |
| Ohio | 34 | 3.5% |
| Other states and territories | 409 | 42.6% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 626 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 626 | 65.3% |
| Internet | 182 | 19.0% |
| TV | 129 | 13.5% |
| Radio | 11 | 1.1% |
| Emergency | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
626 complaints were recorded in this category, representing 65.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 334 | 53.4% |
| Billing | 104 | 16.6% |
| Availability (including rural call completion) | 74 | 11.8% |
| Equipment | 54 | 8.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.2% |
| Number Portability (keeping your number if you change providers) | 14 | 2.2% |
| Privacy | 14 | 2.2% |
| Junk Faxes | 10 | 1.6% |
| Interference (including signal jammers) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 41.2% |
| Availability | 50 | 27.5% |
| Speed | 20 | 11.0% |
| Equipment | 15 | 8.2% |
| Interference | 15 | 8.2% |
| Privacy | 7 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
129 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 55.0% |
| Loud Commercials | 33 | 25.6% |
| Billing | 17 | 13.2% |
| Indecency | 4 | 3.1% |
| Equipment | 2 | 1.6% |
| Interference | 1 | 0.8% |
| Privacy | 1 | 0.8% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 334 complaints relating to unwanted calls were recorded on this date, representing 34.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (732) 710-5666 | 5 | 1.5% |
| (801) 438-8160 | 4 | 1.2% |
| (208) 719-3261 | 3 | 0.9% |
| (443) 714-6926 | 3 | 0.9% |
| (404) 602-2086 | 2 | 0.6% |
| (949) 239-7180 | 2 | 0.6% |
| (201) 215-5682 | 1 | 0.3% |
| (201) 527-9487 | 1 | 0.3% |
| (202) 234-2727 | 1 | 0.3% |
| (202) 505-5525 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (732) 710-5666 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.