FCC Consumer Complaints – 7 July 2024
Introduction
The Federal Communications Commission recorded 373 consumer complaints on Sunday, 7 July 2024 relating to telecommunications services, this represented a decline from the 486 complaints recorded the previous day. Complaints were reported across 44 states and territories, with Alabama slightly ahead of the other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 373
- States & territories reporting
- 44
- Most common issue
- Availability (99)
- Most reported state/territory
- Alabama (59)
Where the complaints came from
Across 259 cities in 44 states and territories, a total of 373 complaints were recorded on 7 July 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 57 of the 59 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 59 | 15.8% |
| California | 43 | 11.5% |
| New York | 33 | 8.8% |
| Texas | 22 | 5.9% |
| Illinois | 18 | 4.8% |
| Arizona | 16 | 4.3% |
| Georgia | 16 | 4.3% |
| Florida | 15 | 4.0% |
| Michigan | 14 | 3.8% |
| Pennsylvania | 13 | 3.5% |
| Other states and territories | 124 | 33.2% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 198 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 198 | 53.1% |
| Internet | 89 | 23.9% |
| TV | 72 | 19.3% |
| Radio | 10 | 2.7% |
| Emergency | 4 | 1.1% |
Phone complaints
198 complaints were recorded in this category, representing 53.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 81 | 40.9% |
| Availability (including rural call completion) | 36 | 18.2% |
| Billing | 33 | 16.7% |
| Equipment | 24 | 12.1% |
| Interference (including signal jammers) | 8 | 4.0% |
| Number Portability (keeping your number if you change providers) | 7 | 3.5% |
| Privacy | 6 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
89 complaints were recorded in this category, representing 23.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 39.3% |
| Availability | 31 | 34.8% |
| Interference | 9 | 10.1% |
| Equipment | 6 | 6.7% |
| Speed | 6 | 6.7% |
| Privacy | 2 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 88.9% |
| Billing | 4 | 5.6% |
| Indecency | 2 | 2.8% |
| Equipment | 1 | 1.4% |
| Loud Commercials | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.