FCC Consumer Complaints – 6 July 2024
Introduction
The Federal Communications Commission recorded 486 consumer complaints on 6 July 2024 relating to telecommunications services, this represented a decline from the 780 complaints recorded the day before. Reports were received from 47 states and territories, with Alabama recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 486
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (144)
- Most reported state/territory
- Alabama (64)
Where the complaints came from
On 6 July 2024, the 486 complaints recorded by the Federal Communications Commission were reported from 324 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 56 of the 64 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 64 | 13.2% |
| California | 57 | 11.7% |
| Texas | 40 | 8.2% |
| Illinois | 33 | 6.8% |
| Florida | 27 | 5.6% |
| Arizona | 21 | 4.3% |
| New York | 20 | 4.1% |
| Ohio | 20 | 4.1% |
| Virginia | 17 | 3.5% |
| Pennsylvania | 16 | 3.3% |
| Other states and territories | 171 | 35.2% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 277 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 277 | 57.0% |
| Internet | 104 | 21.4% |
| TV | 87 | 17.9% |
| Radio | 9 | 1.9% |
| Emergency | 5 | 1.0% |
| Accessibility | 4 | 0.8% |
Phone complaints
277 complaints were recorded in this category, representing 57.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 144 | 52.0% |
| Billing | 54 | 19.5% |
| Availability (including rural call completion) | 27 | 9.7% |
| Equipment | 24 | 8.7% |
| Interference (including signal jammers) | 10 | 3.6% |
| Number Portability (keeping your number if you change providers) | 8 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.2% |
| Privacy | 4 | 1.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
104 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 36.5% |
| Billing | 34 | 32.7% |
| Speed | 12 | 11.5% |
| Interference | 11 | 10.6% |
| Equipment | 5 | 4.8% |
| Privacy | 4 | 3.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
87 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 74.7% |
| Billing | 10 | 11.5% |
| Loud Commercials | 6 | 6.9% |
| Interference | 3 | 3.4% |
| Indecency | 2 | 2.3% |
| Privacy | 1 | 1.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.