FCC Consumer Complaints – 5 July 2024
Introduction
The Federal Communications Commission recorded 780 consumer complaints on Friday, 5 July 2024 relating to telecommunications services, this represented an increase from the 471 complaints recorded the previous day. Reports were received from 49 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 780
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (314)
- Most reported state/territory
- Texas (77)
Where the complaints came from
The 780 complaints recorded on 5 July 2024 originated from 508 cities across 49 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 45 of the 52 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 77 | 9.9% |
| California | 65 | 8.3% |
| Alabama | 52 | 6.7% |
| Florida | 52 | 6.7% |
| New York | 51 | 6.5% |
| Illinois | 40 | 5.1% |
| Washington | 32 | 4.1% |
| Colorado | 29 | 3.7% |
| Ohio | 29 | 3.7% |
| Pennsylvania | 26 | 3.3% |
| Other states and territories | 327 | 41.9% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 505 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 64.7% |
| Internet | 172 | 22.1% |
| TV | 82 | 10.5% |
| Radio | 15 | 1.9% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 64.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 314 | 62.2% |
| Billing | 75 | 14.9% |
| Availability (including rural call completion) | 44 | 8.7% |
| Equipment | 34 | 6.7% |
| Number Portability (keeping your number if you change providers) | 14 | 2.8% |
| Interference (including signal jammers) | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.6% |
| Privacy | 4 | 0.8% |
| Junk Faxes | 3 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
172 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 75 | 43.6% |
| Availability | 53 | 30.8% |
| Interference | 15 | 8.7% |
| Speed | 14 | 8.1% |
| Privacy | 8 | 4.7% |
| Equipment | 7 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
82 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 65.9% |
| Billing | 9 | 11.0% |
| Loud Commercials | 7 | 8.5% |
| Indecency | 5 | 6.1% |
| Interference | 5 | 6.1% |
| Equipment | 1 | 1.2% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.