FCC Consumer Complaints – 4 July 2024
Introduction
A total of 471 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 4 July 2024, complaint volume fell from 1029 complaints the day before. Reports were received from 47 states and territories, with Alabama recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 182 complaints.
Key statistics
- Total complaints
- 471
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (182)
- Most reported state/territory
- Alabama (61)
Where the complaints came from
On 4 July 2024, the 471 complaints recorded by the Federal Communications Commission were reported from 286 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 51 of the 61 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 61 | 13.0% |
| California | 43 | 9.1% |
| Pennsylvania | 42 | 8.9% |
| Texas | 26 | 5.5% |
| Florida | 24 | 5.1% |
| New York | 24 | 5.1% |
| Arizona | 19 | 4.0% |
| North Carolina | 18 | 3.8% |
| Illinois | 17 | 3.6% |
| Washington | 15 | 3.2% |
| Other states and territories | 182 | 38.6% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 289 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 289 | 61.4% |
| Internet | 79 | 16.8% |
| TV | 79 | 16.8% |
| Radio | 15 | 3.2% |
| Accessibility | 5 | 1.1% |
| Emergency | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
289 complaints were recorded in this category, representing 61.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 182 | 63.0% |
| Billing | 39 | 13.5% |
| Availability (including rural call completion) | 24 | 8.3% |
| Equipment | 17 | 5.9% |
| Number Portability (keeping your number if you change providers) | 12 | 4.2% |
| Privacy | 7 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Interference (including signal jammers) | 2 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
79 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 36.7% |
| Availability | 23 | 29.1% |
| Equipment | 8 | 10.1% |
| Interference | 7 | 8.9% |
| Speed | 7 | 8.9% |
| Privacy | 5 | 6.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
79 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 72.2% |
| Billing | 9 | 11.4% |
| Indecency | 6 | 7.6% |
| Equipment | 2 | 2.5% |
| Interference | 2 | 2.5% |
| Loud Commercials | 2 | 2.5% |
| Privacy | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.