FCC Consumer Complaints – 3 July 2024
Introduction
On 3 July 2024, the Federal Communications Commission recorded 1029 consumer complaints relating to telecommunications services, this represented an increase from the 1025 complaints recorded the day before. Reports were received from 52 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 441 complaints.
Key statistics
- Total complaints
- 1029
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- Texas (106)
Where the complaints came from
On 3 July 2024, the 1029 complaints recorded by the Federal Communications Commission were reported from 582 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 69 of the 76 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 106 | 10.3% |
| California | 92 | 8.9% |
| Alabama | 76 | 7.4% |
| Florida | 71 | 6.9% |
| New York | 56 | 5.4% |
| Pennsylvania | 56 | 5.4% |
| Illinois | 42 | 4.1% |
| North Carolina | 35 | 3.4% |
| Arizona | 32 | 3.1% |
| New Jersey | 31 | 3.0% |
| Other states and territories | 432 | 42.0% |
Location highlight
Nearly all complaints reported in Alabama originated from Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 695 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 695 | 67.5% |
| Internet | 178 | 17.3% |
| TV | 133 | 12.9% |
| Radio | 17 | 1.7% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
695 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 63.5% |
| Billing | 90 | 12.9% |
| Availability (including rural call completion) | 67 | 9.6% |
| Equipment | 34 | 4.9% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Junk Faxes | 12 | 1.7% |
| Interference (including signal jammers) | 11 | 1.6% |
| Privacy | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
178 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 38.2% |
| Availability | 62 | 34.8% |
| Speed | 19 | 10.7% |
| Equipment | 12 | 6.7% |
| Interference | 10 | 5.6% |
| Privacy | 7 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
133 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 60.2% |
| Loud Commercials | 29 | 21.8% |
| Billing | 17 | 12.8% |
| Indecency | 3 | 2.3% |
| Equipment | 2 | 1.5% |
| Interference | 1 | 0.8% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.