FCC Consumer Complaints – 2 July 2024
Introduction
The Federal Communications Commission recorded 1025 consumer complaints on 2 July 2024 relating to telecommunications services, complaint volume increased from 988 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 467 complaints recorded.
Key statistics
- Total complaints
- 1025
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (113)
Where the complaints came from
Reports recorded on 2 July 2024 show 1025 complaints originating from 643 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 47 of the 57 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.0% |
| Texas | 79 | 7.7% |
| Florida | 73 | 7.1% |
| New York | 60 | 5.9% |
| Alabama | 57 | 5.6% |
| Colorado | 50 | 4.9% |
| Pennsylvania | 42 | 4.1% |
| Virginia | 42 | 4.1% |
| Arizona | 34 | 3.3% |
| Illinois | 31 | 3.0% |
| Other states and territories | 444 | 43.3% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 730 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 730 | 71.2% |
| Internet | 187 | 18.2% |
| TV | 86 | 8.4% |
| Radio | 11 | 1.1% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
730 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 64.0% |
| Billing | 94 | 12.9% |
| Availability (including rural call completion) | 67 | 9.2% |
| Equipment | 36 | 4.9% |
| Number Portability (keeping your number if you change providers) | 18 | 2.5% |
| Interference (including signal jammers) | 15 | 2.1% |
| Junk Faxes | 10 | 1.4% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
187 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 41.2% |
| Availability | 55 | 29.4% |
| Speed | 16 | 8.6% |
| Privacy | 15 | 8.0% |
| Equipment | 14 | 7.5% |
| Interference | 10 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
86 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 68.6% |
| Billing | 16 | 18.6% |
| Equipment | 4 | 4.7% |
| Loud Commercials | 4 | 4.7% |
| Indecency | 3 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
467 complaints relating to unwanted calls were recorded on this date, accounting for 45.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (202) 601-0482 | 8 | 1.7% |
| (943) 200-0875 | 3 | 0.6% |
| (202) 571-6742 | 2 | 0.4% |
| (202) 970-8860 | 2 | 0.4% |
| (332) 238-2163 | 2 | 0.4% |
| (573) 250-7048 | 2 | 0.4% |
| (844) 679-3338 | 2 | 0.4% |
| (860) 231-1481 | 2 | 0.4% |
| (984) 297-0875 | 2 | 0.4% |
| (202) 594-8707 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (202) 601-0482 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.