FCC Consumer Complaints – 22 July 2024
Introduction
On Monday, 22 July 2024, the Federal Communications Commission recorded 1345 consumer complaints relating to telecommunications services, complaint volume increased from 418 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1345
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1345 complaints recorded on 22 July 2024 were submitted from 793 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 10.9% |
| Texas | 132 | 9.8% |
| New York | 95 | 7.1% |
| Florida | 88 | 6.5% |
| Georgia | 82 | 6.1% |
| Pennsylvania | 74 | 5.5% |
| Washington | 61 | 4.5% |
| North Carolina | 50 | 3.7% |
| Virginia | 47 | 3.5% |
| Ohio | 42 | 3.1% |
| Other states and territories | 528 | 39.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1087 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1087 | 80.8% |
| Internet | 196 | 14.6% |
| TV | 35 | 2.6% |
| Radio | 14 | 1.0% |
| Accessibility | 9 | 0.7% |
| Emergency | 4 | 0.3% |
Phone complaints
1087 complaints were recorded in this category, representing 80.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 48.6% |
| Privacy | 269 | 24.7% |
| Billing | 97 | 8.9% |
| Availability (including rural call completion) | 83 | 7.6% |
| Equipment | 47 | 4.3% |
| Number Portability (keeping your number if you change providers) | 29 | 2.7% |
| Junk Faxes | 14 | 1.3% |
| Interference (including signal jammers) | 9 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Privacy, Billing and Availability (including rural call completion) among the most common.
Internet complaints
196 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 44.4% |
| Availability | 57 | 29.1% |
| Equipment | 18 | 9.2% |
| Interference | 13 | 6.6% |
| Privacy | 12 | 6.1% |
| Speed | 9 | 4.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 28.6% |
| Billing | 10 | 28.6% |
| Loud Commercials | 7 | 20.0% |
| Interference | 3 | 8.6% |
| Equipment | 2 | 5.7% |
| Indecency | 1 | 2.9% |
| Privacy | 1 | 2.9% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
Unwanted calls
A total of 528 complaints relating to unwanted calls were recorded on this date, representing 39.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (509) 408-1421 | 5 | 0.9% |
| (202) 599-8337 | 4 | 0.8% |
| (202) 769-2649 | 3 | 0.6% |
| (234) 277-7144 | 3 | 0.6% |
| (202) 571-8864 | 2 | 0.4% |
| (202) 796-1781 | 2 | 0.4% |
| (302) 899-7264 | 2 | 0.4% |
| (509) 258-2036 | 2 | 0.4% |
| (509) 850-3713 | 2 | 0.4% |
| (833) 408-4606 | 2 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (509) 408-1421 | 5 | 0.9% |
| (202) 769-1083 | 3 | 0.6% |
| (302) 273-1449 | 3 | 0.6% |
| (302) 947-5664 | 3 | 0.6% |
| (725) 291-5154 | 3 | 0.6% |
| (202) 599-8337 | 2 | 0.4% |
| (202) 794-9069 | 2 | 0.4% |
| (301) 783-1047 | 2 | 0.4% |
| (509) 258-2036 | 2 | 0.4% |
| (509) 850-3713 | 2 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (509) 408-1421 was reported slightly more often than other business contact numbers.
- (509) 408-1421 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.