FCC Consumer Complaints – 23 July 2024
Introduction
The Federal Communications Commission recorded 1366 consumer complaints on 23 July 2024 relating to telecommunications services, this represented an increase from the 1345 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 539 complaints.
Key statistics
- Total complaints
- 1366
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (539)
- Most reported state/territory
- Texas (158)
Where the complaints came from
The 1366 complaints recorded on 23 July 2024 were submitted from 796 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 158 | 11.6% |
| California | 132 | 9.7% |
| New York | 98 | 7.2% |
| Georgia | 85 | 6.2% |
| Florida | 83 | 6.1% |
| Pennsylvania | 54 | 4.0% |
| Washington | 51 | 3.7% |
| New Jersey | 45 | 3.3% |
| Ohio | 45 | 3.3% |
| Maryland | 41 | 3.0% |
| Other states and territories | 574 | 42.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1056 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1056 | 77.3% |
| Internet | 216 | 15.8% |
| TV | 73 | 5.3% |
| Radio | 11 | 0.8% |
| Emergency | 9 | 0.7% |
| Accessibility | 1 | 0.1% |
Phone complaints
1056 complaints were recorded in this category, representing 77.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 539 | 51.0% |
| Privacy | 205 | 19.4% |
| Billing | 117 | 11.1% |
| Availability (including rural call completion) | 91 | 8.6% |
| Equipment | 49 | 4.6% |
| Junk Faxes | 16 | 1.5% |
| Number Portability (keeping your number if you change providers) | 16 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.1% |
| Interference (including signal jammers) | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Privacy, Billing and Availability (including rural call completion) among the most common.
Internet complaints
216 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 40.3% |
| Availability | 74 | 34.3% |
| Privacy | 17 | 7.9% |
| Interference | 16 | 7.4% |
| Speed | 12 | 5.6% |
| Equipment | 10 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
73 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 30 | 41.1% |
| Billing | 17 | 23.3% |
| Availability | 12 | 16.4% |
| Equipment | 6 | 8.2% |
| Indecency | 4 | 5.5% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
Unwanted calls
539 complaints relating to unwanted calls were recorded on this date, accounting for 39.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (703) 988-4787 | 7 | 1.3% |
| (202) 644-8972 | 5 | 0.9% |
| (202) 643-2936 | 4 | 0.7% |
| (202) 769-1083 | 4 | 0.7% |
| (202) 539-2532 | 3 | 0.6% |
| (202) 539-8152 | 3 | 0.6% |
| (202) 607-2836 | 3 | 0.6% |
| (202) 643-2958 | 3 | 0.6% |
| (202) 643-2968 | 3 | 0.6% |
| (202) 738-4892 | 3 | 0.6% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (703) 988-4787 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.