FCC Consumer Complaints – 24 July 2024
Introduction
The Federal Communications Commission recorded 1405 consumer complaints on 24 July 2024 relating to telecommunications services, this represented an increase from the 1366 complaints recorded the day before. The complaints came from 49 states and territories, with Texas reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 628 complaints.
Key statistics
- Total complaints
- 1405
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (628)
- Most reported state/territory
- Texas (209)
Where the complaints came from
Across 818 cities in 49 states and territories, a total of 1405 complaints were recorded on 24 July 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 209 | 14.9% |
| California | 132 | 9.4% |
| New York | 94 | 6.7% |
| Florida | 79 | 5.6% |
| Georgia | 56 | 4.0% |
| Pennsylvania | 53 | 3.8% |
| New Jersey | 52 | 3.7% |
| Illinois | 51 | 3.6% |
| Arizona | 46 | 3.3% |
| Tennessee | 45 | 3.2% |
| Other states and territories | 588 | 41.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1097 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1097 | 78.1% |
| Internet | 219 | 15.6% |
| TV | 57 | 4.1% |
| Radio | 19 | 1.4% |
| Emergency | 9 | 0.6% |
| Accessibility | 4 | 0.3% |
Phone complaints
1097 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 628 | 57.2% |
| Availability (including rural call completion) | 137 | 12.5% |
| Billing | 110 | 10.0% |
| Privacy | 107 | 9.8% |
| Equipment | 35 | 3.2% |
| Number Portability (keeping your number if you change providers) | 27 | 2.5% |
| Junk Faxes | 22 | 2.0% |
| Interference (including signal jammers) | 14 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Privacy.
Internet complaints
219 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 81 | 37.0% |
| Billing | 80 | 36.5% |
| Interference | 18 | 8.2% |
| Equipment | 16 | 7.3% |
| Speed | 15 | 6.8% |
| Privacy | 9 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 33.3% |
| Availability | 14 | 24.6% |
| Loud Commercials | 9 | 15.8% |
| Indecency | 6 | 10.5% |
| Equipment | 4 | 7.0% |
| Interference | 3 | 5.3% |
| Privacy | 2 | 3.5% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 628 complaints relating to unwanted calls were recorded on this date, representing 44.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (703) 988-4787 | 6 | 1.0% |
| (202) 643-0916 | 4 | 0.6% |
| (833) 879-3368 | 4 | 0.6% |
| (202) 769-1083 | 3 | 0.5% |
| (615) 505-0813 | 3 | 0.5% |
| (615) 561-1716 | 3 | 0.5% |
| (202) 350-0359 | 2 | 0.3% |
| (202) 539-8152 | 2 | 0.3% |
| (202) 643-0978 | 2 | 0.3% |
| (202) 643-2901 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (703) 988-4787 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.