FCC Consumer Complaints – 25 July 2024
Introduction
On Thursday, 25 July 2024, 1212 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1405 complaints the day before. Reports were received from 50 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 555 complaints.
Key statistics
- Total complaints
- 1212
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (555)
- Most reported state/territory
- Texas (150)
Where the complaints came from
On 25 July 2024, the 1212 complaints recorded by the Federal Communications Commission were reported from 746 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 150 | 12.4% |
| California | 112 | 9.2% |
| Florida | 74 | 6.1% |
| Washington | 70 | 5.8% |
| New York | 66 | 5.4% |
| North Carolina | 48 | 4.0% |
| New Jersey | 47 | 3.9% |
| Virginia | 46 | 3.8% |
| Ohio | 41 | 3.4% |
| Illinois | 38 | 3.1% |
| Other states and territories | 519 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 941 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 941 | 77.6% |
| Internet | 177 | 14.6% |
| TV | 68 | 5.6% |
| Radio | 19 | 1.6% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
941 complaints were recorded in this category, representing 77.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 555 | 59.0% |
| Availability (including rural call completion) | 115 | 12.2% |
| Billing | 92 | 9.8% |
| Privacy | 49 | 5.2% |
| Equipment | 47 | 5.0% |
| Number Portability (keeping your number if you change providers) | 39 | 4.1% |
| Interference (including signal jammers) | 15 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Junk Faxes | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Privacy among the most common.
Internet complaints
177 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 40.7% |
| Availability | 63 | 35.6% |
| Speed | 12 | 6.8% |
| Interference | 11 | 6.2% |
| Privacy | 11 | 6.2% |
| Equipment | 8 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 27 | 39.7% |
| Billing | 18 | 26.5% |
| Availability | 13 | 19.1% |
| Indecency | 6 | 8.8% |
| Equipment | 3 | 4.4% |
| Interference | 1 | 1.5% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.