FCC Consumer Complaints – 26 July 2024
Introduction
On 26 July 2024, the Federal Communications Commission recorded 1100 consumer complaints relating to telecommunications services, this was lower than the 1212 complaints recorded the day before. Complaints were reported across 53 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 475 complaints.
Key statistics
- Total complaints
- 1100
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (475)
- Most reported state/territory
- Texas (145)
Where the complaints came from
Reports recorded on 26 July 2024 show 1100 complaints originating from 701 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 145 | 13.2% |
| California | 123 | 11.2% |
| Florida | 87 | 7.9% |
| New York | 52 | 4.7% |
| Ohio | 46 | 4.2% |
| North Carolina | 42 | 3.8% |
| Washington | 41 | 3.7% |
| Georgia | 40 | 3.6% |
| Pennsylvania | 40 | 3.6% |
| Michigan | 34 | 3.1% |
| Other states and territories | 450 | 40.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 776 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 776 | 70.5% |
| Internet | 200 | 18.2% |
| TV | 99 | 9.0% |
| Radio | 16 | 1.5% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
776 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 475 | 61.2% |
| Billing | 102 | 13.1% |
| Availability (including rural call completion) | 74 | 9.5% |
| Equipment | 38 | 4.9% |
| Privacy | 31 | 4.0% |
| Number Portability (keeping your number if you change providers) | 24 | 3.1% |
| Interference (including signal jammers) | 15 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
200 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 35.5% |
| Billing | 70 | 35.0% |
| Equipment | 20 | 10.0% |
| Interference | 15 | 7.5% |
| Speed | 15 | 7.5% |
| Privacy | 9 | 4.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
99 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 53 | 53.5% |
| Billing | 18 | 18.2% |
| Indecency | 13 | 13.1% |
| Availability | 10 | 10.1% |
| Interference | 3 | 3.0% |
| Equipment | 2 | 2.0% |
Loud Commercials and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.