FCC Consumer Complaints – 27 July 2024
Introduction
A total of 694 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 July 2024, this represented a decline from the 1100 complaints recorded the day before. The complaints came from 51 states and territories, with Texas recording the largest share of reports at 115 complaints. Unwanted Calls was the most frequently reported issue, with 214 complaints recorded.
Key statistics
- Total complaints
- 694
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (214)
- Most reported state/territory
- Texas (115)
Where the complaints came from
On 27 July 2024, the 694 complaints recorded by the Federal Communications Commission were reported from 508 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 115 | 16.6% |
| California | 54 | 7.8% |
| Florida | 38 | 5.5% |
| North Carolina | 31 | 4.5% |
| Pennsylvania | 31 | 4.5% |
| New York | 30 | 4.3% |
| Georgia | 24 | 3.5% |
| Arizona | 22 | 3.2% |
| Maryland | 22 | 3.2% |
| Ohio | 20 | 2.9% |
| Other states and territories | 307 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 396 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 396 | 57.1% |
| TV | 178 | 25.6% |
| Internet | 100 | 14.4% |
| Radio | 11 | 1.6% |
| Accessibility | 8 | 1.2% |
| Emergency | 1 | 0.1% |
Phone complaints
396 complaints were recorded in this category, representing 57.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 214 | 54.0% |
| Billing | 51 | 12.9% |
| Availability (including rural call completion) | 49 | 12.4% |
| Equipment | 29 | 7.3% |
| Privacy | 20 | 5.1% |
| Number Portability (keeping your number if you change providers) | 11 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.5% |
| Interference (including signal jammers) | 6 | 1.5% |
| Slamming (change of your carrier without permission) | 5 | 1.3% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
178 complaints were recorded in this category, representing 25.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 100 | 56.2% |
| Loud Commercials | 42 | 23.6% |
| Availability | 25 | 14.0% |
| Billing | 8 | 4.5% |
| Privacy | 2 | 1.1% |
| Interference | 1 | 0.6% |
The largest share of complaints in this category related to Indecency and Loud Commercials, with fewer reports falling into other issue types.
Internet complaints
100 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 39.0% |
| Availability | 37 | 37.0% |
| Speed | 9 | 9.0% |
| Interference | 7 | 7.0% |
| Equipment | 4 | 4.0% |
| Privacy | 4 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.