FCC Consumer Complaints – 28 July 2024
Introduction
On Sunday, 28 July 2024, the Federal Communications Commission recorded 532 consumer complaints relating to telecommunications services, this was lower than the 694 complaints recorded the day before. Complaints were reported across 47 states and territories, and California generated the highest number of submissions with 79 complaints. The largest number of complaints related to Unwanted Calls, with 206 complaints.
Key statistics
- Total complaints
- 532
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (206)
- Most reported state/territory
- California (79)
Where the complaints came from
A total of 532 complaints were recorded on 28 July 2024, with reports originating from 379 cities in 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 14.8% |
| Washington | 37 | 7.0% |
| Texas | 36 | 6.8% |
| Florida | 34 | 6.4% |
| New York | 25 | 4.7% |
| Georgia | 21 | 3.9% |
| Illinois | 20 | 3.8% |
| Arizona | 19 | 3.6% |
| Pennsylvania | 19 | 3.6% |
| Wisconsin | 17 | 3.2% |
| Other states and territories | 225 | 42.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 329 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 329 | 61.8% |
| Internet | 102 | 19.2% |
| TV | 81 | 15.2% |
| Radio | 12 | 2.3% |
| Emergency | 4 | 0.8% |
| Accessibility | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
329 complaints were recorded in this category, representing 61.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 206 | 62.6% |
| Billing | 37 | 11.2% |
| Availability (including rural call completion) | 29 | 8.8% |
| Equipment | 18 | 5.5% |
| Privacy | 13 | 4.0% |
| Number Portability (keeping your number if you change providers) | 12 | 3.6% |
| Interference (including signal jammers) | 7 | 2.1% |
| Slamming (change of your carrier without permission) | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
102 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 33.3% |
| Availability | 33 | 32.4% |
| Interference | 15 | 14.7% |
| Speed | 9 | 8.8% |
| Privacy | 6 | 5.9% |
| Equipment | 5 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
81 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 58 | 71.6% |
| Availability | 12 | 14.8% |
| Billing | 5 | 6.2% |
| Loud Commercials | 4 | 4.9% |
| Equipment | 1 | 1.2% |
| Interference | 1 | 1.2% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.