FCC Consumer Complaints – 21 July 2024
Introduction
On 21 July 2024, 418 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 555 complaints recorded the day before. Complaints were reported across 44 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 418
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (129)
- Most reported state/territory
- Texas (77)
Where the complaints came from
The 418 complaints recorded on 21 July 2024 originated from 278 cities across 44 states and territories. Complaints were less evenly distributed than usual, with Texas accounting for the highest proportion of reports. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 77 | 18.4% |
| California | 42 | 10.0% |
| Washington | 29 | 6.9% |
| Florida | 27 | 6.5% |
| New York | 22 | 5.3% |
| North Carolina | 16 | 3.8% |
| Georgia | 15 | 3.6% |
| New Jersey | 15 | 3.6% |
| Arizona | 13 | 3.1% |
| Indiana | 12 | 2.9% |
| Other states and territories | 150 | 35.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 281 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 281 | 67.2% |
| Internet | 98 | 23.4% |
| TV | 26 | 6.2% |
| Radio | 10 | 2.4% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
281 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 129 | 45.9% |
| Availability (including rural call completion) | 56 | 19.9% |
| Billing | 38 | 13.5% |
| Equipment | 23 | 8.2% |
| Privacy | 12 | 4.3% |
| Interference (including signal jammers) | 11 | 3.9% |
| Number Portability (keeping your number if you change providers) | 7 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 30.6% |
| Availability | 29 | 29.6% |
| Speed | 14 | 14.3% |
| Equipment | 9 | 9.2% |
| Interference | 8 | 8.2% |
| Privacy | 8 | 8.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 129 complaints relating to unwanted calls on this date, representing 30.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (602) 825-2138 | 6 | 4.7% |
| (234) 277-7146 | 2 | 1.6% |
| (202) 390-8755 | 1 | 0.8% |
| (202) 771-1871 | 1 | 0.8% |
| (202) 771-1883 | 1 | 0.8% |
| (202) 935-4393 | 1 | 0.8% |
| (206) 738-9384 | 1 | 0.8% |
| (212) 540-3912 | 1 | 0.8% |
| (212) 540-7460 | 1 | 0.8% |
| (212) 540-7485 | 1 | 0.8% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (602) 825-2138 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.