FCC Consumer Complaints – 20 July 2024
Introduction
A total of 555 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 20 July 2024, this was lower than the 870 complaints recorded the day before. Complaints were reported across 47 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 242 complaints.
Key statistics
- Total complaints
- 555
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (242)
- Most reported state/territory
- Texas (72)
Where the complaints came from
Reports recorded on 20 July 2024 show 555 complaints originating from 365 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. Despite the overall distribution, a notable concentration at the city level was observed in Illinois, where Chicago accounted for 20 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 72 | 13.0% |
| California | 63 | 11.4% |
| Florida | 43 | 7.7% |
| New York | 42 | 7.6% |
| Arizona | 33 | 5.9% |
| Illinois | 31 | 5.6% |
| Georgia | 21 | 3.8% |
| Washington | 20 | 3.6% |
| Pennsylvania | 19 | 3.4% |
| Virginia | 17 | 3.1% |
| Other states and territories | 194 | 35.0% |
Location highlight
Chicago accounted for the majority of complaints recorded in Illinois.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 409 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 409 | 73.7% |
| Internet | 101 | 18.2% |
| TV | 26 | 4.7% |
| Radio | 11 | 2.0% |
| Accessibility | 5 | 0.9% |
| Emergency | 3 | 0.5% |
Phone complaints
409 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 242 | 59.2% |
| Availability (including rural call completion) | 48 | 11.7% |
| Billing | 41 | 10.0% |
| Equipment | 34 | 8.3% |
| Privacy | 21 | 5.1% |
| Number Portability (keeping your number if you change providers) | 10 | 2.4% |
| Interference (including signal jammers) | 9 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.5% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
101 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 36.6% |
| Availability | 35 | 34.7% |
| Speed | 14 | 13.9% |
| Interference | 8 | 7.9% |
| Equipment | 5 | 5.0% |
| Privacy | 2 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 242 complaints relating to unwanted calls on this date, representing 43.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (234) 277-7146 | 7 | 2.9% |
| (847) 373-7158 | 3 | 1.2% |
| (202) 601-0482 | 2 | 0.8% |
| (202) 630-3921 | 2 | 0.8% |
| (219) 246-3884 | 2 | 0.8% |
| (302) 446-4669 | 2 | 0.8% |
| (435) 243-7596 | 2 | 0.8% |
| (201) 505-6854 | 1 | 0.4% |
| (202) 505-6824 | 1 | 0.4% |
| (202) 505-8653 | 1 | 0.4% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (234) 277-7146 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.