FCC Consumer Complaints – 19 July 2024
Introduction
On 19 July 2024, 870 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1018 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 388 complaints recorded.
Key statistics
- Total complaints
- 870
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (388)
- Most reported state/territory
- California (100)
Where the complaints came from
Reports recorded on 19 July 2024 show 870 complaints originating from 593 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 11.5% |
| Texas | 91 | 10.5% |
| Florida | 57 | 6.6% |
| New York | 57 | 6.6% |
| Washington | 42 | 4.8% |
| Tennessee | 36 | 4.1% |
| North Carolina | 34 | 3.9% |
| Pennsylvania | 31 | 3.6% |
| Illinois | 29 | 3.3% |
| Michigan | 28 | 3.2% |
| Other states and territories | 365 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 638 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 638 | 73.3% |
| Internet | 172 | 19.8% |
| TV | 39 | 4.5% |
| Radio | 15 | 1.7% |
| Emergency | 4 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
638 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 388 | 60.8% |
| Billing | 91 | 14.3% |
| Availability (including rural call completion) | 57 | 8.9% |
| Equipment | 45 | 7.1% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Interference (including signal jammers) | 12 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Junk Faxes | 7 | 1.1% |
| Privacy | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
172 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 41.9% |
| Availability | 57 | 33.1% |
| Interference | 15 | 8.7% |
| Speed | 14 | 8.1% |
| Equipment | 10 | 5.8% |
| Privacy | 4 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 30.8% |
| Billing | 11 | 28.2% |
| Loud Commercials | 11 | 28.2% |
| Indecency | 4 | 10.3% |
| Equipment | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.