FCC Consumer Complaints – 18 July 2024
Introduction
The Federal Communications Commission recorded 1018 consumer complaints on Thursday, 18 July 2024 relating to telecommunications services, this was higher than the 1015 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 528 complaints recorded.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (119)
Where the complaints came from
Across 662 cities in 52 states and territories, a total of 1018 complaints were recorded on 18 July 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.7% |
| Texas | 90 | 8.8% |
| Florida | 84 | 8.3% |
| New York | 60 | 5.9% |
| Washington | 56 | 5.5% |
| Illinois | 36 | 3.5% |
| Georgia | 33 | 3.2% |
| Maryland | 33 | 3.2% |
| North Carolina | 32 | 3.1% |
| Pennsylvania | 31 | 3.0% |
| Other states and territories | 444 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 795 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 795 | 78.1% |
| Internet | 175 | 17.2% |
| TV | 30 | 2.9% |
| Radio | 12 | 1.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
795 complaints were recorded in this category, representing 78.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 66.4% |
| Availability (including rural call completion) | 82 | 10.3% |
| Billing | 76 | 9.6% |
| Equipment | 44 | 5.5% |
| Privacy | 20 | 2.5% |
| Number Portability (keeping your number if you change providers) | 19 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Junk Faxes | 9 | 1.1% |
| Interference (including signal jammers) | 8 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
175 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 37.7% |
| Availability | 61 | 34.9% |
| Interference | 20 | 11.4% |
| Speed | 14 | 8.0% |
| Equipment | 7 | 4.0% |
| Privacy | 7 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 2.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 43.3% |
| Billing | 12 | 40.0% |
| Equipment | 2 | 6.7% |
| Indecency | 2 | 6.7% |
| Interference | 1 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.